Who’s at fault here, me or BA? *Spoiler, probably me, but their system is dumb*

[indiacpapa]

I was due to fly FRA to LHR last night, (J with avios if relevant) but due to storm Bert they cancelled the flight. So far so normal. They rebooked me to this mornings LHR flight automatically, however the LCY flight is more convenient for me so I changed to that. Stayed in the FRA Hilton overnight (very nice hotel), and will claim the cost from BA.

Fast forward to today, I received a message that my LCY was delayed from 1015 to 1100. No biggie, already checked in, HBO, went to the JAL lounge around 9.30AM. At 1020 I saw gate was open (no announcements and not showing as boarding) so went to gate arrived at 1025. 2 CS reps at the gate, LCY showing on screen (not “boarding” or “final call”) Around 100 people sitting in the waiting area.
After 10 mins I saw a couple of people board so asked if I could board. They said no the flight is closed, you’ve missed it.

I asked how this was possible when I was in the gate area half hour before, no boarding or last call notifications on the general airport screen or the gate screen. No verbal announcements made. CS rep said they’d made several calls that the flight was closing (100% not when I was there). 2 other pax same issue (one of whom had a paper pass saying gate closes at 1037). All the other PAX there were waiting for the LHR flight which wasn’t listed on the gate screen.

Questions, is this 100% my fault? Is it worth a moan to BA as I now have to sit in FRA for 7 hours – CS reps told me to go back to check in, but I managed to rebook on the app without paying a new flight so I guess that’s something.

[Blair Waldorf Salad]

This happened to me and around 30 others during the covid era in LHR T5. Gate announced on screen, went to gate immediately, sign for DUB flight and boarding shortly. After 30 mins of no staff coming to open the gate, I got up to go to customer service on T5A ground floor to ask. They said the flight had closed at gate A10, a different gate. A bus gate too so no chance of boarding late. I had to go to the lounge to get rebooked on a flight 7hrs later whilst BA sent an agent to the original gate to round up passengers still there.

Defo worth a moan, 7hrs is a whole work day you now can’t spend either at work or leisure. BA gaslit me initially, acting like I had just been lax at getting to the gate. Thankfully I had photographed the gate screen info to send home to say “Not yet boarding, may arrive late” and they sent my luggage to DUB without me which is never a good look for them.

I have now got into the habit of photographing gate areas if there’s any boarding delays and double checking airport apps.