-
I can’t get a response from Curve, hoping someone here knows.
If your annual £150 membership runs past Nov 10th what happens?
Does it revert to the new £179 fee on Nov 10th or when the membership next comes up for renewal?
TIA
Once you have paid the £150, they can’t increase that ‘annual’ fee until the next renewal. Those who pay the fee monthly will start to pay a higher monthly fee on the next date after 10 November.
@Ash, how are you trying to contact them? I used the app chat recently and was pleasantly surprised to hear back within 24 hours. My £150 fee had been taken at the end of August but they offered to refund me 3 months’ worth (so £45) not to cancel, so the maths works for me for another year.
Did you contact them following them proactively telling you about the fee changes? I’ve had zero contact from them re fee changes and am disinclined to do the running myself. I feel I’m in a stronger position consumer-wise to have not been told and any imposition of new fees thus coming without prior notice.
There was that day when someone from Curve was actually manning the customer chat tool….I received a reply back then, for a different query. But it’s been 8 days since my last question with no reply.
I guess that staff member just sat in the wrong chair for a day lol….normal (non)service has resumed.
You might need to send another question to “wake” the chat thread back up, I think it might drop off the radar after a bit if they don’t see it.
I must have been really lucky that day!I’ve just been emailed with new terms but their email is really poor as has no details and only sends you links to various items buried within which are the fee increases and fronted limit reduction
I’ve just been emailed with new terms but their email is really poor as has no details and only sends you links to various items buried within which are the fee increases and fronted limit reduction
They are hardly “buried”! Curve has complied with the requirements that would be expected of a credit card provider (even though they aren’t one) – ie highlighted the key elements of change. That is in just four brief paragraphs and a link in red to the new fee/subscription schedule.
It’s quite quite odd on the one hand to complain that “their email is really poor as has no details” when if it had such detail, you would no doubt complain the key facts would be even more “buried”. It is entirely correct to point out the essence of the changes but then direct you to the specific detail in the terms because that is the part that matters.
The recent rather significant Amex changes didn’t even have a link to the new terms in the email notification!
I’ve just been emailed with new terms but their email is really poor as has no details and only sends you links to various items buried within which are the fee increases and fronted limit reduction
They are hardly “buried”! Curve has complied with the requirements that would be expected of a credit card provider (even though they aren’t one) – ie highlighted the key elements of change. That is in just four brief paragraphs and a link in red to the new fee/subscription schedule.
It’s quite quite odd on the one hand to complain that “their email is really poor as has no details” when if it had such detail, you would no doubt complain the key facts would be even more “buried”. It is entirely correct to point out the essence of the changes but then direct you to the specific detail in the terms because that is the part that matters.
The recent rather significant Amex changes didn’t even have a link to the new terms in the email notification!
I disagree. In reading the email you don’t expect the 10k fronted limit to be decreased to 3k and that is the key point of metal for most customers I imagine. They in no way highlighted this change as you suggest
Jeez. 3 threads on same topic.
Jeez. 3 threads on same topic.
Indeed, and all about a card the commentariat here has, over several years, repeatedly said is dead, useless or not worth the money!
I think it’s rather that people don’t peruse the forum properly before starting a new thread. I’m sure there are even more “Shall I cancel/downgrade BAPP” threads this week!
@NorthernLass – do you remember the daily chat thread when Creation started sending out their account closure emails??!! (That is the event, I think)
Instead of being the usual 3 pages or so long, it was about 80, and still people didn’t seem to twig! That was funny.
OT but I do a google search for pre-existing threads before starting new ones. The forum search is what is creating this problem.
For my own part, I refuse to engage with threads where the OP has used a nonsensically generic subject such as “Amex Gold” or “Am I doing this right”
I think my favourite was “Advice please”.
Yes, a lot of people seemed to miss “Creation bashing”!
To be fair, this thread was asking a specific question for a specific subset of users, the detail of which could otherwise easily be lost in code words.
.
.
.
.Pudding
- You must be logged in to reply to this topic.
Popular articles this week:
