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I had a family holiday returning to London booked, scheduled to depart around 5pm, for Summer 2024.
Virgin have now cancelled that flight and put me on a virgin flight, a different flight number at 6am earlier that morning.
That is super inconvenient flying 6am on a Sunday morning with kids. I can’t stay on any longer or take the next day.
Do I have any rights or compensation?
Thank youYou aren’t entitled to any compensation as Virgin has given you more than 14 days notice.
You are however, entitled to be rebooked on a flight of your choice at no additional cost and you don’t need redemption availability if it is a points booking. In theory you can ask to be rebooked on another airline if there is a more suitable option but VS may not be too helpful about that.
As there is an option on the same day, VS may be difficult about paying for accommodation if you went a day later but you say that’s not an option for you anyway. If you leave a day earlier, there’s no compensation for the day of holiday lost.
Thank you JDB. Very helpful. How do I present my request for another airline as a more suitable option? As you mentioned, I have tried this in the past and they just say, they have no partner airlines and cannot help. What law/right can I tell them?
Thank youThank you JDB. Very helpful. How do I present my request for another airline as a more suitable option? As you mentioned, I have tried this in the past and they just say, they have no partner airlines and cannot help. What law/right can I tell them?
Thank youThe law is EC261 as incorporated into UK law and the relevant parts are Articles 5 and 8. The clearer, more user friendly version is published by the CAA – google CAP2155 and while it’s a long document you only need to read Chapter 6, paragraphs 6.1 to 6.10. It’s only two pages but will arm you with all the necessary facts. It’s best to see first what other flight options there are and tell them what you want. You have the advantage of time, so if they refuse after a few attempts, you can escalate within Virgin and there’s still time to take them to ADR before your trip
I’m curious.
From which city does Virgin have a 6am departure from?
Thank you JDB
TLV 6:40Thank you JDB
TLV 6:40Assuming VS have decided to reinstate the route, given that it’s been suspended due to unfortunate recent events
Yer this has bigger issues than “is the time of day convenient?”
Seems like an opportunity to shoot for rebooking on LY which is most likely to still be operating.
Option of beautiful Luton there. In some respects (park walking distance from terminal for cheap) it might actually be a good choice for OP depending where he lives…
I really don’t think VS will rebook you onto LY 8 months in advance of the flight.
The Israeli Aviation Services Law is pretty powerful, more-so than UK/EC261. For example, involuntary downgrade on segments of 4500km calls for a full refund.
Airlines are pretty aware of the Israeli laws so you may have more joy requesting invol to LY, especially if you speak to a TLV agent/office for VS.
Israel has tough consumer legislation. All tickets, even non-refundable cheapo tickets are fully refundable for 14 days, expanded to 4 months for the elderly, disabled or new immigrant, max fee is 100 Shekels.
The Israeli Aviation Services Law is pretty powerful, more-so than UK/EC261. For example, involuntary downgrade on segments of 4500km calls for a full refund.
Airlines are pretty aware of the Israeli laws so you may have more joy requesting invol to LY, especially if you speak to a TLV agent/office for VS.
Israel has tough consumer legislation. All tickets, even non-refundable cheapo tickets are fully refundable for 14 days, expanded to 4 months for the elderly, disabled or new immigrant, max fee is 100 Shekels.
The Israeli rules don’t help the OP’s situation more than 261. I would say they are different rather than better and they are modelled on 261. The Israeli rules are weaker in that they don’t offer delay compensation from three hours and the downgrade compensation to which you refer only applies if you are downgraded from F/J to Y, so if downgraded to PE or from PE to Y, you would get nothing vs 75% on 261 for longer flights.
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