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Hi all,
Looking for a bit of advice on my position following the cancellations yesterday.
We were due to fly back from DXB to LHR 11:00am in premium yesterday.
Arrived early as it kicked off and quickly booked the only flight I could find which was DXB to MAN in Eco with Emirates.Obviously was unable to get through to Virgin but I did manage to chat to someone on webchat via my laptop in a lounge. Advised what I was doing and I will submit a claim and not to re-book me which they tried for Monday with BA.
At around 13:00 our flight was still showing as ‘on-time’ in the app and website…
Today I have been re-booked on a return flight with BA for Monday so I sat on hold for a while and spoke to Virgin.
They have cancelled that return flight and said that they weren’t responsible for any food or hotel costs.
Which is fine I just want the Emirates flight one way reimbursed which they said they won’t do.My feeling is surely some logic should prevail and let me be reimbursed for a cheaper Emirates Economy flight rather than the more expensive BA Premium on a different day?
“Obviously was unable to get through to Virgin but I did manage to chat to someone on webchat via my laptop in a lounge.”
So you DID make contact with VS!
VS won’t be paying BA the commercial rate for your rebooked ticket so that’s not relevant.
What might seem logical to you isn’t always now it works in real life.
I don’t see VS reimbursing you unless in the chat they gave you express permission that they would reimburse you – and from what they’ve said they told you they won’t do that.
The most I see them doing is refunding that part of the VS ticket you didn’t use.
Should you be? Yes.
Will you be? No, not without a fight.
Do you have the appetite to go to arbitration/MCOL? Only you can answer this.
Assuming you have adequate travel insurance then the path of least resistance is to take whatever refund is given to you and get a refusal to reimburse your alternative flight in writing. Then put in a claim on your travel insurance.
They should (subject to your policy) reimburse any additional cost minus your excess.
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