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Would anyone have screenshot of the offer at that time for 10,000 Nectar. I’ve only received 8,000. When I made a complaint, they said t&c on 24/10/22 was for 8000. Thank you
Not quite what you’re asking for, but this is the HFParticle about the offer from last October – may help in terms of the important qualifying criteria/application details
https://www.headforpoints.com/2022/10/23/10000-nectar-points-sainsburys-credit-card/
Thanks for replying, I referred to that information in my complaint but it was not upheld
https://drive.google.com/file/d/193vOHo14SOSpMkv-01eUel2hUcAMuw4O/view?usp=sharing
I also got 8k, got the other 2k after calling and reading out the text on the screenshot.
@WillPS, thank you very much for this. I really appreciate you taking the time to share. I will contact the complaints team with this information.
@WillPS, thank you very much for this. I really appreciate you taking the time to share. I will contact the complaints team with this information.
You’re most welcome. Sainsbury’s Bank are atrocious to deal with, unfortunately.
Good job their cards are utterly useless day-to-day.
I also received just 8000 points. Called Sainsbury’s Bank, spent half an hour explaining the offer and reading the above screenshot, NO extra points. They told me to contact Nectar. Will close the card in the coming days.
I replied to the complaints team with the screenshot and got the extra 2000 points. Still waiting for the complaints team to acknowledge their initial response was incorrect.
I also received just 8000 points. Called Sainsbury’s Bank, spent half an hour explaining the offer and reading the above screenshot, NO extra points. They told me to contact Nectar. Will close the card in the coming days.
Open a complaint and if they continue to be arseholes then use FOS.
https://drive.google.com/file/d/193vOHo14SOSpMkv-01eUel2hUcAMuw4O/view?usp=sharing
I also got 8k, got the other 2k after calling and reading out the text on the screenshot.
Does anyone has a similar screenshot for the January promo? Applied for the Nectar credit card in January but received 8k Nectar points instead of 10k.
Thanks in advance.I phoned the complaints team yesterday as the initial complaint handler repeatedly failed to communicate with me. Heather said she would reopen the complaint. She emailed me today, saying my complaint was now upheld. ‘In recognition of the poor customer service’ she has offered a payment of £75 – it can be paid in to a bank account or paid in Nectar points. I auto convert Nectar to Avios. Any advice on which one to accept? Thank you
I phoned the complaints team yesterday as the initial complaint handler repeatedly failed to communicate with me. Heather said she would reopen the complaint. She emailed me today, saying my complaint was now upheld. ‘In recognition of the poor customer service’ she has offered a payment of £75 – it can be paid in to a bank account or paid in Nectar points. I auto convert Nectar to Avios. Any advice on which one to accept? Thank you
Well £75 you can spend anywhere can only ever be better than £75 you can only spend in Sainsbury’s/Argos
@Shazza12 You have an opportunity to buy Avios at 0.8p each. Whether or not you think they are worth buying at that price is something only you can answer.
January Screenshot: https://ibb.co/Y8QPkb0
https://drive.google.com/file/d/193vOHo14SOSpMkv-01eUel2hUcAMuw4O/view?usp=sharing
I also got 8k, got the other 2k after calling and reading out the text on the screenshot.
Does anyone has a similar screenshot for the January promo? Applied for the Nectar credit card in January but received 8k Nectar points instead of 10k.
Thanks in advance.Here is the January screenshot: https://ibb.co/Y8QPkb0
I also have 8k instead of 10k.
Nectar said call Sainsburys bank.
Sainsburys bank argued that a 10k offer only ever exists in store, not online, and after a while said I had to call back in May when the +60d from offer period completes. We agreed that we both knew it was not going to post between now and May, and I hung up.
Will call again in may, then make a complaint.https://drive.google.com/file/d/193vOHo14SOSpMkv-01eUel2hUcAMuw4O/view?usp=sharing
I also got 8k, got the other 2k after calling and reading out the text on the screenshot.
Does anyone has a similar screenshot for the January promo? Applied for the Nectar credit card in January but received 8k Nectar points instead of 10k.
Thanks in advance.Here is the January screenshot: https://ibb.co/Y8QPkb0
I also have 8k instead of 10k.
Nectar said call Sainsburys bank.
Sainsburys bank argued that a 10k offer only ever exists in store, not online, and after a while said I had to call back in May when the +60d from offer period completes. We agreed that we both knew it was not going to post between now and May, and I hung up.
Will call again in may, then make a complaint.Thank you very much for this. This is going to help me in my complaint.
I got the same BS about the store offer, but when I asked why did they advertise it on their website they had no comeback. Is there a way to raise a complaint online because I have found Sainsbury Bank customer service agents to be ignorant. Don’t want to argue with them again and waste my time. I would rather raise a complaint online.
I raised a complaint with Sainsbury’s re the 10000 Nectar points promo (ending Jan’23) and they came back to me saying that it was an instore promotion. I said I would like to escalate, but they have come back to me with a final answer, saying no to the extra 2000 points, and have said I must take it to the Financial Ombudsman. Any advice offered please? I showed them the above screenshots, and the HFP link etc, and they were not having it.
I raised a complaint with Sainsbury’s re the 10000 Nectar points promo (ending Jan’23) and they came back to me saying that it was an instore promotion. I said I would like to escalate, but they have come back to me with a final answer, saying no to the extra 2000 points, and have said I must take it to the Financial Ombudsman. Any advice offered please? I showed them the above screenshots, and the HFP link etc, and they were not having it.
Take it to the FO, at least you can sleep in the knowledge it will cost them way more in £ than 2k in points. Disgusting behaviour.
Same thing happened to me. When they said no I asked to raise a formal complaint; they said they would review the records of their offers; I pointed out I had no faith in their records and wished to submit the screenshot showing them their own offer; they kept me on hold for 20 mins whilst they discussed with the complaints team trying to figure out a way for me to send them a screenshot… and eventually offered to pay out the 2k points to get me off the line and close the complaint.
What’s more… it happened the same way 1 or 2 years ago. They payout then was also a ‘goodwill gesture’ rather than making good on their advertised offer.
Their enhanced bonus promotions do not seem to work properly, then they claim no knowledge and it is on you to prove it and hassle them for the right points.
Keep at it. It may only be 2k nectarines, but it’s the principle! 😀
FO and ASA
I’ve also raised a complaint re the missing 2k from the 10k promotion, it’s not the points it’s the principle, still not heard and it’s been months, sigh.
Update: I have today submitted my complaint to the FOS. I will keep you posted when I receive a response…
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