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Hi, has anyone experience with dealing with Ryanair over a cancelled flight. Im meant to fly AGP-GLA on 18th June, now cancelled due to operational reasons.
There are no other flights to gla or pik that day.
Despite what it says in the email, the refuse to reroute with another airline and tell me to get a refund and buy a new ticket.
My other option offered is to fly on 17th or 19th but they wont provide accommodation. Also i can’t fly on 17th. I could fly to edi on the 18th but my that’s like £100 in a taxi late at night and they won’t cover that.
Does anyone know what are my actual rights?Thanks
You are entitled to re-routing so don’t accept a refund until you’ve looked into this fully. Have a look in the cancellations section here, there should be a couple of threads with EU261 or UK261 in the title, there is absolutely loads of information in those.
Airlines rarely book accommodation – especially months in advance – but they will reimburse after the fact.
Ryanair is not special. It’s your choice not Ryanair’s if you chose to be rerouted at no extra cost to you, ie replacement flight, on someone else if necessary, if Ryanair can’t fly you. You don’t have to take a refund and best to not take any if you want reroute.
Keep assiduous notes of all contact eith the airline on this – who said what when on both sides.
Ryanair has been reminded by the CAA in the past to provide passengers’ rights and that does include what you’re asking for. You will see on the reading @NorthernLass suggests you may have to go formal but it’s very doable. Just keep good records with timings, files, emails, printoffs or screenshots of contact forms or chat, if used, and some would record the odd phone call.
As suggested by the other poster if you can get them to move you to their own flght a day later (and if a day later is workable for you) then they are supposed to make that chamge free of charge and reimburse any meals and accommodation for the extra wait. This is probably the path of less resistance from them.
If necessary pursue them on your return for hotel and meals, this is disgusting if Ryanair are currently implyng they won’t pay these extra out of pocket costs but legally they owe reasonable costs for this based on local pricing at the time.
Does Ryanair AGP-DUB or STN then onward to PIK work for you ? They might do that.
Hi Bill, no after lengthy calls and webchats theywont do that as they are point to point. Ive taken screen shots etc and im just going to book the ba flight via lcy, it gets in as close to my original flight tine as possible.
Ill fight the rest out with them later as ive found a lot of stuff on this EU legislation covering this.fter lengthy calls and webchats theywont do that as they are point to point. Ive taken screen shots etc and im just going to book the ba flight via lcy, it gets in as close to my original flight tine as possible.
Ill fight the rest out with them later as ive found a lot of stuff on this EU legislation covering this.are you sure they are entitled to re-routing? my understanding is your entitled to a refund if flight cancelled 14+ days before departure. Airlines MIGHT offer you re-reouting… but they dont have to?
Re-routing is an absolute right, regardless of the date and reason for cancellation, this is very clear in the legislation and guidance. 14 days relates to compensation.
Even if an airline cancels months ahead or last minute it’s the passenger’s choice to be rerouted at as reasonably close to same timing as possible (taking other airlines flights into consideration if the cancelling airline can’t come close enough to this), or at another date/time of the pasenger’s choice to their own convenience, or to take a refund. Not the airline’s choice though they do regularly attempt to blag, bully and deny from what we hear on here and elsewhere.
In this the LCC’s are subject to exactly the same law as legacy traditional airlines. So ‘we are a point to point airline’ or ‘we’re not on GDS systems so we can’t book a non-LCC airline or any other airline’ is completely irrelevant. They are legally responsible for whichever of rerouting options the passenger chose in terms of timing, if psssenger chooses not to just take a refund and go away with no further assistance or liaility of the cancelling airline.
Yes – there was (understandably) a huge amount of discussion on here and elsewhere during the pandemic about cancelled flights and people generally became much more aware of their rights.
There are numerous threads on here with worked examples of dealing with various airlines which have cancelled flights. There’s quite a bit of variation in how good/bad individual airlines are in these circumstances! I think the CAA got involved at one point and told certain airlines to basically stop lying to people and dodging their obligations!
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