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Hi
Had a quick scan through the previous posts but apologies if this has been asked before…I have a 5 night booking at a Conrad hotel. At short notice, i am required to be somewhere else on the third night. I can’t amend my 5 night booking. I was therefore wondering whether i get the night and points if i book a separate hotel in a different destination for the one night. I would go to the first hotel, stay two nights, not check out, go to the second hotel for night 3 and then return for nights 4 and 5 in the original hotel.
Do you get night credit and points for the second booking in the middle of the longer booking?
I have seen in the T&Cs “Members will only receive credit for the nights stayed for one room, not multiple rooms booked for the same duration by the same hilton honors member”
My scenario is not “multiple rooms for the same duration” but i wondered if anyone has done this. I believe where you book 2 rooms in one hotel you can get points but not nights but this is obviously different.
Tempting to just get a Marriott hotel instead but their points earning is rubbish at the moment and i already have titanium this year plus lifetime platinum so no value particularly in the extra night with Marriott
Thanks
You should get points for both but only nights credit for the 1st one. But YMMV.
I’d be more worried about the stay being terminated at the first hotel. If you dont leave anything in the room and there is no activity, there is a small chance the hotel can cancel the booking after 2 nights. Leave some of your things in the room when you are away.
I’d be more worried about the stay being terminated at the first hotel. If you dont leave anything in the room and there is no activity, there is a small chance the hotel can cancel the booking after 2 nights. Leave some of your things in the room when you are away.
And leave the DND sign on the door
I’d be more worried about the stay being terminated at the first hotel. If you dont leave anything in the room and there is no activity, there is a small chance the hotel can cancel the booking after 2 nights. Leave some of your things in the room when you are away.
And leave the DND sign on the door
Yes – was wondering about this. Hotel knows me quite well but was thinking i’d leave all my stuff in the room and just take things for over night to the other place
I don’t know about Hilton, but doing this with Marriott can lead to problems and headaches. Basically, the first of the two stays to post messes up the other one. It seems the system sees that you have stayed on that night already and won’t post the other stay at all. So you risk the longer stay not posting, unless you’re prepared to make an extended phone call trying to explain the situation.
It may be different with Hilton, but I’d now always book the single night with a different chain.
Quick update from my side in case it proves useful for anyone else as i couldn’t find much on the internet.
They gave me the points for the stay plus diamond bonus. No night credit, no double points credit. I disputed that and was told the reason was because it was same stay, same dates so no night and no bonus. I corrected them and informed them that it was a different length of stay (1 night vs 3 nights) and in a different hotel. Therefore they need to quote the point from the T&Cs to me as to why they aren’t giving a night plus all bonuses.
The next response directed me in general to the T&Cs without being specific as requested. It states quite clearly about multiple rooms for the same stay with a stay being defined as check in to check out in a hotel. By definition, a different hotel for a different period of time can’t be the same stay!
I have again, pushed this back and asked them to state exactly which term/condition they are referring to in order to not give me full credit.
I await an answer…
You could say it’s not a big deal but i think the principal is more important than the reward!!@Ned – inter alia, your are caught by the clause you cite which states “members will only receive credit for the nights stayed for one room, not multiple rooms booked for the same duration”. The fact that one stay was three nights and the other just one does not invalidate the words or intent of that term. An overlapping stay is clearly covered.
It’s ironic that you refer to pursuing the matter on “principal” (sic) when the purpose and principle behind the terms on the subject of multiple bookings is abundantly clear.
When I do this, I contact both hotels in advance and let them know the situation. I get credited for both stays properly. Hotels can override systems so it doesn’t look like overlapping, etc.
Another option for the lazy and those not needing extra elite nights is to book in someone else’s name (partner or someone else) and put yourself as a second guest. Points are easily transferred between accounts.
@Ned – inter alia, your are caught by the clause you cite which states “members will only receive credit for the nights stayed for one room, not multiple rooms booked for the same duration”. The fact that one stay was three nights and the other just one does not invalidate the words or intent of that term. An overlapping stay is clearly covered.
It’s ironic that you refer to pursuing the matter on “principal” (sic) when the purpose and principle behind the terms on the subject of multiple bookings is abundantly clear.
Not really. That clause is clearly intended to cover booking 2 or more rooms at the same hotel, it is skewing it to try and make it apply to my situation, they are very specific about the same duration. The principle (with apologies for the spelling error, was typing quickly) is that you book rooms in return for points. They received just as much money for the second stay as they would if i had booked it next week without an overlapping booking. They have not missed out, why should i?
@Ned – you are trying to twist and retrofit the words but without needing to know much about the HH scheme the phrase you rely upon is evidently intended to ensure that an account holder is only credited once for the same night on the basis that person can only be in one place at at time and that applies to another room in the same hotel or another room in a different hotel.
If you wanted to try and get both nights credited you needed to get this teed up with the hotel(s) in advance as advised by @meta who you may not be aware is in fact one of the most experienced and knowledgeable posters here.
The call centre staff you are communicating with probably don’t know the rules that well but they do know that their system is programmed to apply the official terms strictly.
This will therefore only be resolved as a matter of goodwill rather than on a strictly contractual basis so pressurising the staff (twice now, per your post) to point out exactly which term they are relying upon is likely to be highly counterproductive, particularly when it’s staring you in the face. Being nice, pleading ignorance etc. might get somewhere if it’s not too late.
Absolutely. All advice gratefully received. It was my understanding from speaking to staff when points haven’t posted that the HH system is separate from the hotel and therefore I didn’t think (but maybe I should have) talking to the hotel made any difference.
For the avoidance of doubt, I’m not someone trying to game the system. I’m a frequent traveller and that involves spending a lot of time away from family and friends and therefore appreciate the benefit that the loyalty schemes provide. There was no ‘pressurising’ of staff but I do expect to know the reason why. The terms very deliberately use the word duration which is why they obviously mean someone booking multiple stays at the same place, perhaps a group booking. There was no retrofitting, I checked the T&Cs deliberately before deciding to book.
I do accept it is an unusual situation (I think it’s my first time as a Bonvoy lifetime platinum and 10 year Hilton Diamond) which is why I posted the follow up. I am always polite but if people are hiding behind a computer says no position I would expect that the reason is given and it hasn’t been.
As I said before, there is no gaming here or trying to find a loop hole which is why I’m surprised by the tone of the comment in what is an unusual situation – I haven’t made use of weird quirks to get cheap rooms etc I simply found myself needing to go elsewhere in the middle of a prebooked all week stay.
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