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Lifetime Platinum here . Just got a welcome note for an upcoming stay in a JW which has a lounge but no mention of complimentary access: is this new ? Checked the general page detailing tiers and again no mention of Lounge/Club
I had moved most of my stays over to IHG & Hyatt so haven’t stayed with Marriott much since Covid times.
Ploughing through the pages of T&C’s, I see there is guaranteed Lounge access mentioned for Platinum and above. Surprised it is not mentioned in Welcome email. JW Marriott in Singapore
You should have lounge access where there is a lounge. I’ve got a 6 day stay at the JW in Singapore next year when I’ll be (non-lifetime) platinum, so I hope they’re not messing around with lounge access!
I stayed in JW Singapore as Platinum for 1 night before covid hit, arriving at the hotel directly from a cruise ship around 8am and they showed me straight to the lounge for breakfast! Someone came up to the lounge about an hour later with keys to my room – and a very nice upgrade.
I also got a 6pm checkout next day, and was allowed to access the lounge again before departing for my flight home later that night. So got 2 full days in Singapore for one nights points booking.
Very nice hotel by the way, we loved it and look forward to going back, just across the street from Raffles.
I’d be very disappointed if they had removed lounge access, which I don’t think they are allowed to do – unless they have rebranded as a “resort”?
The new Marriott on the Palm Dubai calls itself a resort, and I hear they don’t give automatic lounge access to Platinum.I’ve just replied with my arrival time and asked for confirmation about the Lounge. I agree it’s a great hotel – stayed a few times soon after it opened.
I’ve just replied with my arrival time and asked for confirmation about the Lounge. I agree it’s a great hotel – stayed a few times soon after it opened.
Happy to report, after some crossed mails and cut&paste, Lounge access confirmed for myself and a guest.
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