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Several months ago I booked LHR – MUS and MUS – LHR x2 Business Class redemptions with Oman Air using Etihad miles.
Outbound flight was showing as confirmed, Etihad issued e-ticket receipt for the outbound and return, but for last 2 months I’ve been contacting Etihad to query return flight (which wasn’t originally showing as confirmed on Oman Air website)
Etihad continued to reassure and state return flight was fine and it was just a simple procedure for Oman Air to confirm.
I subsequently booked onward travel from MUS paying cash for a return to AUH.
You know where this is going……..
No email or call from Etihad or Oman Air, so today I seek confirmation of return flight to be told its cancelled and there are very limited redemption alternatives for the flight home.
Etihad state that as the onward return flight booking from MUS to AUH was not part of the original redemption booking “its not their problem” and I’ll have to cancel or pay silly sums to rebook.
Do I have any legal recourse at Etihad/Oman Air’s failure to notify me of a cancelled flight which is likely to see loss of deposit at a hotel and/or flight rearrangement charges??None whatsoever. Non-EU airline departing from non-EU airport.
Hope you have a good travel insurance.
None whatsoever. Non-EU airline departing from non-EU airport.
OP may not have any 261 cover, but it’s a bit sweeping to say none whatsoever. OP should check the T&Cs that applied when you booked, and the applicable law. You may have recourse via contract law, or S75, or some other consumer protection/airline regulation that applies where the contract was formed.
Good luck enforcing this in a foreign jurisdiction. And we are talking here about separate bookings, S75 claim unlikely to apply given Etihad is the middle men.
It’s for the travel insurance as I said.
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