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Booked MAN-IST-DOH on Turkish Airlines using Krisflyer miles online. No option online to book infant and was instructed by SQ advisor to book adults and add infant after. Now customer service advising not it is possible for them to add infant and to get TK to do so.
TK advising not possible either from their end and pushing me back to SQ/Krisflyer or to actually visit the airport in Manchester and to physically get ticketed there on day of departure which seems a little risky to me in case there are issues on the day
Is there anything else I can do or do I really have to get it done physically in person?
Spoken to several agents and yet to find anyone who can sort this. Searching online the only info I can glean is generally that TK are the ones who should be ticketing and not sending me back to SQ.
I’m hoping some of the experts on here like @SamG has some useful info for me!
TIA
In case anyone else has this issue in future, here is what eventually happened:
Several phone calls to both Turkish Airlines and Singapore Airlines were fruitless. The same error always occurring when TK try changing the booking: no email address/phone number added to the original booking by SQ and we are redirected to SQ. One TK agent advised that they can do it within 24 hours of departure. This proved to be false too as when I called, the same error was occurring and they were unable to do it over the phone.
Emailed the Manchester TK office and was advised the same thing. That SQ need to add the infant. This in my mind is not the correct info as TK is the operating carrier. They said if TK or SQ cannot produce the ticket then it can be done on day of departure.
The Manchester TK “ticket sales office” number is not actually a number to a ticket sales office at all and is simply a generic TK sales number. The “sales office” in Manchester is a desk at Manchester Airport opposite check-in and has no phone number or contactable info.
So we went to the airport on the day. The desk took over 2 hours trying to process the ticket. Apparently they had to do this “manually”. They could only produce our boarding passes for the MAN-IST leg and gave us some other info to be taken to the TK desk at IST to produce our boarding passes there.
When we got to IST, the agent at the desk was a little confused by the info he was given and mentioned to us that the Manchester desk hadn’t properly checked us in. He produced our boarding pass in under 5 minutes.
So the conclusion: if you are traveling with a lap infant using SQ miles on a partner airline, maybe reconsider your options!
To be honest I’d widen it and say try to avoid using miles to book on another carrier if you need a lap infant ! BA/Avios being an exception actually.
I had a very similar situation with a Turkish Airlines ticket on Lufthansa. It’s usually correct that the operating carrier needs to issue the ticket at 10% of the cash fare.
But getting this done in advance varies from very difficult to impossible as call centres do not seem to be able to do it. In my case I eventually got hold of the Lufthansa office at my departure point via a group sales email and someone called me and sorted it out within a few minutes. But as you discovered many airlines only have ticketing counters at the airport to visit in person. Should be possible to visit before the flight date if it’s not too inconvenient, just check flight times and aim to get there 3hrs before one.
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