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We booked via Emyr/ Bon Vivant to stay at both the Kimpton and Intercontinental Le Grand in Paris last week to try out both hotels. Both hotels are across the road from each other, in an excellent location and we really enjoyed our time there. A couple of days after our stay, Le Grand promptly awarded my points and qualified our stay. However, Kimpton has decided otherwise and did not credit our stay or points. I enquired using IHG’s online form, and ihgrewards have emailed back stating that the room was classed as booked through a third party online agent and therefore not qualifying or eligible for points. As a thank you for staying with them, I was given 2900 points but nothing else. Any advice how I can get them to overturn their decision please?
Have you reported this to Emyr? His bookings are supposed to receive points and night credits so either there’s been a mistake or the Kimpton has gone rogue – the IHG CSA who dealt with your query probably hasn’t the first idea who Emyr or Bon Vivant are so would lump them together with any 3rd party booking agent.
As Anna says, you should start with contacting Emyr. He should be able to sort this out fairly easily by contacting the Kimpton directly, both for your benefit and that of his future clients staying there as well.
It was probably just a mistake that happened because the Kimpton is relatively new. The hotel itself needs to correct this, rather than IHG Rewards. Emyr is definitely not a third party online agent!
Yes, that’s nonsense. Emyr booked my stay last November and that posted fine. I mean … it’s been done under IHG’s official luxury agent programme!
He is on good terms with the hotel though – he went down there to see it in person (poor guy had to apologise for the bad review I gave it!).
Hardly surprising from the Kimpton Paris though based on my personal experience.
We were there last year (October) using our free night voucher.
Among many things they tried to tell us we couldn’t use our Raid the Bar vouchers at the one bar they have. I basically told them they will take it… (having consumed said beverages). They took the vouchers! The bottle of wine we drank I have bought in California for $6 a bottle… they were selling it for around €35 or so. (Beringer)
The room & hotel was nice, but the staff were quite rude and condescending. If I had paid for the night, I would have been very disappointed!
@Hanfan – something else occurred to me – did you add the booking to your IHG account when you got the confirmation from Emyr? I’ve found that with stays booked through Emyr, sometimes they appear automatically in my account but sometimes I have to add them myself – which I always do so I don’t forget about them! I’m just wondering if the Kimpton and IHG classed it as a 3rd party booking because it didn’t appear in your account.
Once you add it it just sits in your list of stays like a direct booking and shows how many points you should be awarded.
- This reply was modified 55 years, 4 months ago by .
Thank you all for your response. Emyr confirmed that my booking was indeed qualifying so I emailed ihg back telling them they made a mistake. They have now come back to say that the booking was made through Priceline! I wonder if they have got my booking mixed up with someone else’s. They have upped their ‘gift’ by another 5900 points and credited me 3 nights even though I had only stayed 2, 1 of them a free night. Still about 4000 points short.
@NorthernLass, The booking did appear automatically on my ihg account once Emyr confirmed it. The booking rate was listed as ihg luxury and lifestyle programme and I could see the estimated points. I can’t see this information any more on my account though.Typically useless IHG CS but it may be worth considering if 2 extra nights credit may be worth more than 4000 points (£16). The juicy rewards in the new IHG Rewards are related to nights rather than points/status level. 20 nights would get you a confirmed suite upgrade for up to (?)5 nights.
Poor Emyr being confused with Priceline! IHG are unlikely to take away the night credits, though, so if you still want the outstanding 4000 avios you could forward them the confirmation email showing it was booked via Bon Vivant and not Priceline.
It could be a new by-line “Priceline travel at Bon Vivant prices …”You need TWO things
1. The correct number of qualifying nights
2. The correct number of qualifying points.
Points goven as compo aren’t qualifying for status
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