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Happy for anyone else to help of course😄
Was supposed to fly from BRU yesterday at 17.35.
We all sat on the plane for over three hours waiting for it to be de iced. The captain and crew were amazing and kept us regularly informed. BRU were a joke. The captain was begging them to de ice us as he was running out of hours, he didn’t hide his disgust with BRU. We were fed and given drinks while waiting, fortunately I was in CE so got an actual meal. The de icer arrived and began to work and the pilots were then out of their hours. They appealed for an extra hour but didn’t get it but they really tried and I can’t fault the crew at all.We then waited 15 minutes for the jet bridge and then waited two hours for the bags to appear. There were no taxis due to the weather but I found and booked a hotel with a shuttle bus and got there around midnight. Turns out I had booked the same hotel that BA were putting people in but I had sorted it myself when it was clear that it was going to be necessary. I will claim the cost back from BA.
My question, after my rant, is are BRU at all on the hook for anything? They were beyond shocking.
Flight is now scheduled for 13.30 today but we are told there will be no food or drink, no issue for me it’s a very short flight.
I have to buy new Heathrow expresss and train tickets and pay for extra parking in the UK. Do I claim that from BA? I’m not normally sorry for BA but this really isn’t their fault but it isn’t mine either.
@Annie – sorry to hear about your awful journey; weather related ones are often the worst as so many flights are affected at once so resources are stretched. Unfortunately there is no specific provision for BRU or any airport to be on the hook and it’s not sure the airport is responsible for de-icing. In respect of the additional parking/train costs, strictly speaking BA isn’t liable but they often will pay such costs as part of the hotel/food costs claim. Otherwise those sort of costs are for insurance but if there’s a standard £50 excess, it may not be worthwhile.
Thanks I thought that might be the case.
I waited six months for my last hotel claim after a cancelled flight so fingers crossed it’s quicker this time.Sometimes de-icing is done by the same company that handles the bags for the airline and thus a principal-agent relationship may exist between them and the airline.
What a journey from h*ll ! Eurostar from BRU, next time, instead?
A few people have got very lucky reported on here recently just submitting every expense with a very short description for each, and waiting and aeeing what BA pay.
IMV this isn’t strictly something BA should really be able to dodge compensation for. As the direct (last applying) reason for the cancellation was a service that was directly or indirectly (eg via airport) subcontracted by BA, ie the de-icing. Hosever I have no doubt BA will get away with denying compensation – and can you really be bothered for £220?
We had a flight in December EDI-LHR-JFK organised fairly last minute with Avios.
The only available flight was one from Edinburgh with a 90 minute connection to the last JFK flight of the day.
Weather not perfect, but OK. Earlier flight to LHR and the following flight (last flight of the day) were both cancelled, so our EDI-LHR flight was rammed. And boarding and hand baggage were a nightmare. We left half an hour late, and then as we approached LHR the pilot came on to ay LHR had just dropped to low frequency ops due to weather. If we had left on time, we would have been OK.
So missed the JFK flight, BA left us to find hotel, food etc and auto-rebooked to 09:45 the next morning.
On return to UK, filed for duty of care in one submission, and delayed flight compo in a separate one. Nationwide insurance will only pay out delay compo if the airline won’t. BA paid out Mrs MacK’s delay compo – £520. But say I have to make a separate claim – I am sure there was a bit on the form to put both pax names, but I could be wrong.)
Anyway, it all goes to pay for the non-refundable night in the TWA hotel. It appears Nationwide insurance don’t cover the foregone hotel – just a tenner an hour for the delays (unless the airline pays).
So claim your 261 compo with BA – payout seems random!
Did BA email you to tell you this, @Colin?
I claimed delay compo last month and there was definitely a section to fill in for other passengers!
That said, we got £520 and I assumed it was for both of us and that BA was arguing that our delay was less than I had calculated it. However, if this was the case, would I have seen 2 x £260 rather than 1 x £520 credited?@Lady London – are you working for BA now? They sometimes try it on with the ‘last reason’ excuse but if that were how it worked, they’d be laughing all the way to the bank.
Finally arrived LHR 21 hours late. Then waited over an hour for bags.
So @JDB do I bother trying to claim anything other than hotel cost ? I didn’t have dinner as was in baggage hall at BRU for 2 hours then shuttle bus queue for an hour. Arrived at hotel past midnight.
I won’t be entitled to delay compensation will I ?Finally arrived LHR 21 hours late. Then waited over an hour for bags.
So @JDB do I bother trying to claim anything other than hotel cost ? I didn’t have dinner as was in baggage hall at BRU for 2 hours then shuttle bus queue for an hour. Arrived at hotel past midnight.
I won’t be entitled to delay compensation will I ?Mr MacK above says you should! There’s no harm in claiming, just don’t spend all the compensation money quite yet. BA does have a good get out with the weather conditions that affected lots of flights in Northern Europe yesterday and the comments above about the de-icing maybe be BA’s responsibility are either a red herring or going to take you down a rabbit hole! Claim for the additional parking/travel costs that you mentioned on top of the hotel expenses.
Thanks. I have no idea who you are but you were my first thought when considering my potential claim 😁
I really appreciate your help.Can’t see this thread catching on! 🫣
@NorthernLass BA sent email to Mrs MacK saying sorry and £520 was on the way.
Great, I thought. Then I thought again and wondered where my dosh was. Emailed BA on the contact link in Mrs MacK’s case to keep it in one thread and got told I had to claim separately.
Still no news on the duty of care.
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