-
I just received an email from IHG today with a link to a poll asking whether I had previously held an IHG branded UK credit card, whether it was the free or the paid one and whether I would be interested if they brought a UK IHG branded credit card back in the near future. Needless to say I responded positively to the suggestion. Might be worth responding to this poll if it lands in your email box….
Hmm, was one of the questions why do you no longer hold the card 🤷♀️😂
Please fill in your name as Miss Terr Ecks
Can you tell them to go with Creation again…
Can you tell them to go with Creation again…
Why would you want that? Creation’s customer support and general attitude (eg curve) was appalling. The redeeming part of the card was the earning potential.
Why would you want that? The redeeming part of the card was the earning potential.
Exactly the reason why.
Why would you want that? The redeeming part of the card was the earning potential.
Exactly the reason why.
If they are considering a new card, they’ve got a clean slate to work with. Why not want good earning potential and good customer service?
I’ve kept the creation card after the IHG branding ended, and in my experience, and that of a work colleague, the customer service has not improved.
Something tells me that the special earning ability from creation running the cards passed you by.
Something tells me that the special earning ability from creation running the cards passed you by.
Yes, well everyone (particularly those who fought hard to ensure the old one or their accounts got closed) has been clamouring for a new IHG card probably assuming it will operate just like the Creation one, which is really quite unlikely. Any provider that does offer an IHG card will be well aware of the issues it suffered prior to closure.
The only way you are going to get a co branded ihg points earning card in the uk is if it’s a new player into the market, or someone with deep pockets trying to grab market share.
It would never be the same terms and conditions or earning ability.
The current big players in the uk wouldn’t touch it.
Something tells me that the special earning ability from creation running the cards passed you by.
If that’s aimed at me, then the answer is – no, not at all. I had the creation card from introduction until it was pulled last year and did very well out of it thank you 🙂
Prior to the IHG card run by creation, I had the Barclaycard IHG card before that – which was replaced by the creation one. I did very well out of that too.
I never had the Barclaycard IHG, I stuck with the Barclaycard Hilton (which I still have).
@JDB I realised well before the masses about creation and their unique style. I personally would be happy with a non-Creation IHG card and don’t expect anything like it to reoccur. I do however feel that Creation have a lot of blame on their side for what went on and their handling of it. I’m not saying ones didn’t take the mickey, they did, but Creation was an enabler.I have had the creation Marriott Bonvoy card for a number of years .
I have to say the customer service has improved greatly over the past year ,particularly using it overseas . Notifying them of future travel now gets a personal response .Clearly many didn’t get the sarcasm.
I hope they make it a JV with NS&I
Those were great times!
I’ve nearly burnt through my 2 million IHG points
@peter k
I’d agree and go further in that Creation shoulder the vast majority of the blame. Two years ago I sent an email to IHG’s CEO at the time, Keith Barr. To my surprise I got a reply from a senior manager in their partner management team.
In the US, IHG use Chase as their credit card partner. I certainly seem to see and hear more of their adverts – online, TV, and radio – so they seem to have plans to expand in the UK in my opinion.
I’ve also read a couple of articles about their plans to introduce credit cards in the UK, including on this very forum, so they seem a potential candidate.
https://www.headforpoints.com/forums/topic/chase-bank-credit-card-ba/
I seriously doubt IHG will release a new credit card which can be paid off with another credit card 🙂
Or indeed another card where the free night vouchers can accidentally book into any room category ….
I know senior UK Amex staff are a bit paranoid about Chase but only in terms of them launching an ultra premium card. I’ve seen zero signs of them moving into the loyalty market, and since Chase bought Nutmeg we’ve got to know them better.
Ultra premium as in centurion equivalent? Cant believe there are that many card holders that it would be a massive worry
Or do you mean something inbetween that could encourage Platinum members to jump ship for a slightly higher priced but better proposition?
Chase is incredibly slow in adding features or new uk banking products, considering the resources they have.
How long does a simple cash isa take to set up?
Even after the nutmeg acquisition, nothing much has changed either side apart from viewing nutmeg balances in Chase app.I never had the Barclaycard IHG, I stuck with the Barclaycard Hilton (which I still have).
@JDB I realised well before the masses about creation and their unique style. I personally would be happy with a non-Creation IHG card and don’t expect anything like it to reoccur. I do however feel that Creation have a lot of blame on their side for what went on and their handling of it. I’m not saying ones didn’t take the mickey, they did, but Creation was an enabler.Saying Creation was an ‘enabler’ is like blaming the babies in the proverbial ‘taking candy off a baby’ expression or like the fusty old judges that said a girl was ‘asking for it’ by dressing provocatively. Fortunately most people don’t engage in abuse just because they can. I suggest that you aren’t considering just how pernicious this behaviour is and how anti-social it is in affecting others. However, I’m sure you have good reasons for de facto endorsing it.
Those holders of the IHG card that used it normally and valued its benefits as intended either had their card unfairly closed in the wake of others, or suffered when the card closed altogether. How many free nights and points have the abusers cost the decent cardholders? Virgin tightened up when the creationists turned their attention to that card, so again the ordinary cardholder making a few Curve payments suffered at the hands of the recyclers and their like.
We have been told Barclays will no longer offer special SUBs because the higher ones attracted the wrong sort of customer, i.e. the same sort of people that pillaged Creation. Those genuine customers who might wish to apply in the future are now deprived of better SUBs. Thank you. Do you wonder why Amex will no longer fix problems with offers on the spot as they used to or correct welcome bonus issues. It’s because too many people have lied through their teeth to get a benefit to which it was subsequently discovered they weren’t entitled.
I take it you consider Amex also to be an ‘enabler’ – they use the fees that respectable customers pay year in year out to reward churners and retention seekers, something that has the effect of reducing benefits and customer service to the core customer. They have peculiar reasons for allowing it, but this would appear to fit your ‘enabler’ description
For the record, when I said I did very well out of the creation IHG card, I meant that I did that by using it as intended and not taking the p***.
I used the credit card on some normal but higher value purchases, stayed at IHG hotels for work where possible, and I ensured I used the card to pay, meaning I got the extra points for doing so, especially overseas. All of this maximised points, within normal use.
For the record, when I said I did very well out of the creation IHG card, I meant that I did that by using it as intended and not taking the p***.
I used the credit card on some normal but higher value purchases, stayed at IHG hotels for work where possible, and I ensured I used the card to pay, meaning I got the extra points for doing so, especially overseas. All of this maximised points, within normal use.
But how did you pay off your Creation card?
Ultra premium as in centurion equivalent? Cant believe there are that many card holders that it would be a massive worry
Or do you mean something inbetween that could encourage Platinum members to jump ship for a slightly higher priced but better proposition?
Latter
Ultra premium as in centurion equivalent? Cant believe there are that many card holders that it would be a massive worry
Or do you mean something inbetween that could encourage Platinum members to jump ship for a slightly higher priced but better proposition?
Latter
Wasn’t Amex planning to do this in the US pre-Covid? They did a lot of market research at the time about a titanium card, partly because it’s another fee opportunity and partly because in the US they have too many Platinum holders such that lounges are overrun so they can upsell a lot of Plat holders without being too bothered about leaving the remaining Plats in the lurch.
- You must be logged in to reply to this topic.
Popular articles this week:
