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BA emailed to remind me I have an evoucher for £100 expiring end of Jan. I think it’s only redeemable on flights. Does anyone know if this can be used to pay towards taxes online? I have a large stash of Avios so the only use I see for this is a cheap economy return in Europe and buying a second seat for my OH with Avios. Or alternatively I may as well use it towards taxes for a long haul flight if I decide where to go by end of Jan, if that’s a possibility?
These are the conditions on the email that contains mine
eVoucher – Your eVoucher is personal to you and not for resale. Sale, auction or retendering of an eVoucher for money or otherwise are strictly prohibited.
You may make a booking on behalf of someone else using your eVoucher. However, any third party using your eVoucher must book at least four days before departure.
You can use eVouchers to purchase British Airways flight tickets on ba.com .
You cannot use eVouchers to purchase tickets using Avios, On Business points or group bookings. You cannot use an eVoucher towards British Airways Holiday bookings online or other products, such as seats.
You can use up to four eVouchers of the same currency per flight booking.
You cannot combine an eVoucher you applied for with any eVoucher issued by our Customer Relations team.
If you only use part of an eVoucher, we’ll issue the remaining credit as a new eVoucher to the recipient as selected on the payment page. We’ll issue this eVoucher in the same currency as your new booking.
By agreeing to these eVoucher Terms and Conditions, you agree that we’re authorised to issue any remaining eVoucher credit to the recipient as selected on the payment page. An eVoucher is valid until the expiry date shown and cannot be renewed or exchanged for cash. All flights booked using eVouchers issued following an application must conclude by 30 September 2025.
If you cancel a booking made using an eVoucher you applied for, any refund will be issued in accordance with our Conditions of Carriage and the relevant fare rules. Where you cancel the booking and a refund is due, the amount paid for using the eVoucher will be issued under a new eVoucher. If we cancel your flight, you will be entitled to a full refund of your booking. If you cancel a booking made using an eVoucher issued by our Customer Relations team or we cancel your flight and you’re eligible for a refund in accordance with our Conditions of Carriage and the relevant fare rules, the amount paid for using the eVoucher will be issued as a new eVoucher.Has anyone been able to use this since the website changed? There seems to be no place to enter the evoucher number when checking out now. Cash ticket, in line with voucher terms.
Has anyone been able to use this since the website changed? There seems to be no place to enter the evoucher number when checking out now. Cash ticket, in line with voucher terms.
We too couldn’t manage it so we booked on the app. There is a voucher space to enter it. Stupid system.
If you are booking via the website, there is a link on the new website homepage.
At the bottom of the “Find Exactly What You Are Booking For” booking area, there are two links underneath – find you’re next adventure and then Save With a Companion or eVoucher.
The link takes you into a separate booking page – with seemingly the same options to book flights, flights+hotels, flights+cars etc.
If you try to use a voucher without using this link, it wont work. Rather than appearing as part of the payments options, its disappears completely.
It all seems rather convoluted, but I suspect there is a reason. Be aware that the base fares you get by booking via this use voucher link are slightly higher than the base fares you get quoted going via the “normal” booking page. I ended up paying £6 extra per fare on flights to/from Edinburgh. So in effect, I was charged £6 per head extra for using the voucher.
It’s obviously not a huge sum, but if you have let your customers down somehow and issued a voucher to compensate, why would you then reclaim some of the voucher value in a totally non-transparent manner? And how do you expect your customers to feel if they notice you are doing this?
Perhaps customers asked for this as part of the loyalty changes?
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