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Just been looking at dates for St George’s for first couple of weeks in April. You can pick up a king one bedroom suite from £141.00 per night or a King Junior suite from £129.00. Based on 2ad and 2ch.
Bargain.Good hotel, assumings its not gone downhill since I was there years ago. As the England footy team own the facilities the pool, spa etc are top notch.
Likely an event was cancelled and all the rooms are back in inventory.
Booked, thanks. Got the one b/r with balcony and exec lounge access for £160/night. That’s Easter hols sorted.
I booked a suite at this hotel the other week for four of us over Easter as the rate I booked on the app was for £140 per night. Just received an email from the hotel advising due to a technical glitch in their booking system they are no longer able to provide the room type we booked. They are offering us either a lower room type with 50% discount or a full refund.
What are my rights? Surely they are at liberty to provide what I booked as it’s not my fault they had a glitch in the system.
What would you do in the situation?Mmm, unfortunately your rights aren’t as robust as for airline bookings but there should be room for negotiation here. If the suite definitely isn’t available (have you checked?) and you still want to stay, you could ask for extra benefits like breakfast or F & B credit. If it’s still showing available to book, then maybe double down and insist that as far as you are concerned you have a contract with them which they need to honour.
It was obviously a pricing mistake which they’re trying to wriggle out of, but suites can go for that price so you can argue that it wasn’t obvious.
All the suites are sold out now.
The main reason for booking was for the room size as the standard rooms are a bit tight for four of us.
They’ve realised the mistake and now trying to wriggle out of it.
I’ll have a think over the weekend what to do.Complain to Hilton HQ?
I think I’d tell them unfortunately you have made arrangements around the reservation that you now can’t change and it would be too late now to replace this booking for Easter with something else and you do need the space of the suite that you booked.
If you were planning to eat in the hotel or to enhance their revenue in some other way (and provided you really will) you could also mention.
How to you get in touch with Hilton HQ?
Does anyone have an email address for them?PS ‘Mistake’ only works to back out of something you’ve priced wrongly if it would have been really, really obvious to the buyer that the price was incorrect at the time they bought.
At £140? I don’t think so.
The only mistake the hotel made was not to accurately predict the future at the time they were perfectly willing to offer it at the price they did, which for a not-5 star was within a normal enough range of prices.
Now, closer to Easter, they’ve had enquiries for suites but they’ve already sold them fair and square. Or they want to take a booking for a large party that lets them sell other rooms as well but they don’t have enough.
It wasn’t a mistake by them at the tine you booked. But they think it was, now.
If I didn’t care about going away for Easter I’d accept £300 or so, cash, plus my refund 🙂
Have to say I disagree with the sentiment here. Off the back of this thread, I booked the Presidential suite for Easter Monday night, non-refundable rate. I had to change plans and the hotel have bent over backwards to help, switching dates, number of people and even keeping the rate very low (less than £115 a night for 3 people in a upper category room including breakfast).
I’m sure half of the battle is how you express it – and make someone willing to help.
Based on my massive success arguing with the Ritz Tenerife following a pricing error (flagged on HfP!) I would say keep complaining and don’t give up until they offer you a free stay 🙂
All the suites are sold out now.
The main reason for booking was for the room size as the standard rooms are a bit tight for four of us.
They’ve realised the mistake and now trying to wriggle out of it.
I’ll have a think over the weekend what to do.Arggh just reported you, sorry!
Meant to say, as it’s a Hilton, v likely to have adjoining rooms: ask for
a couple of those at the same price? Not the same experience of course, but the amount
of space is always a high factor for us!All the suites are sold out now.
The main reason for booking was for the room size as the standard rooms are a bit tight for four of us.
They’ve realised the mistake and now trying to wriggle out of it.
I’ll have a think over the weekend what to do.Arggh just reported you, sorry!
Meant to say, as it’s a Hilton, v likely to have adjoining rooms: ask for
a couple of those at the same price? Not the same experience of course, but the amount
of space is always a high factor for us!im intrigued. What did you get out of that?
I was under the impression, we all just took a punt and accepted it when they said it was an error.
Arggh just reported you, sorry!
What’s that all about?
Arggh just reported you, sorry!
What’s that all about?
I accidentally pressed “Report” (above your comment, to the right)
Hope you sorted something out.
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