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Has anyone had a positive experience with this?
I just tried to get them to match a lower rate and it was a painful experience (as well as unsuccessful!)
The agent on the phone kept telling me that the price on hotels.com was more expensive than booking directly with Hilton, even though I had a price on my laptop in front of me that was £90 cheaper.
I thoroughly checked everything before calling (exact room type, cancellation terms, breakfast included). It is a Hampton, so there aren’t many room types to ‘confuse’ the situation.
I have booked the room with hotels.com and even though I have a confirmation email now, the agent refused my offer to send it to her as proof.
Any thoughts or suggestions?
I recently had a Price Match agreed (for the first time) at the Conrad in Las Vegas. Its very difficult to get an exact match though another supplier , everything including cancellation periods etc needs to be the same as the Hilton offer to trigger the guarantee.
Here is a good thread from another forum. Look at the wiki.
https://www.flyertalk.com/forum/hilton-hilton-honors/1658544-hilton-best-rate-guarantee-brg.htmlIve always had them refused for tenuous reasons, then go complain on twitter where it is then approved.
Ive always had them refused for tenuous reasons, then go complain on twitter where it is then approved.
This sounds interesting. Do you provide the Twitter team with a case number leaving the booking open until they respond?
I’ve done it two or three times over the years, I don’t recall any particular issues. Did an incredibly cheap one-night stay at Gatwick one time back when it used to be ‘match the rate and $50 off’.
Just to follow up on this, I submitted a request using the Hilton online form.
No response after 90 hours – I’ve been messaging the Twitter team, who say “it’s in the queue”.Used it 3 times, 2 of them worked and recieved matched rate plus 25% off.
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