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We are in Madeira, just checked out of hotel for our flight at 17.10 which they are now estimating at 00.37
What am I able to claim from BA? I assume air traffic control problems means no compensation, which is fine but can we claim for a hotel room and meals ?
Annie, in case you aren’t aware, it’s a failure of IT systems at NATS Swanwick.
We are in Madeira, just checked out of hotel for our flight at 17.10 which they are now estimating at 00.37
What am I able to claim from BA? I assume air traffic control problems means no compensation, which is fine but can we claim for a hotel room and meals ?
BA will definitely cover dinner that falls within the delay time, but it is slightly questionable as to whether they will pay for a hotel as the overnight will essentially be on board such that any hotel room for be for comfort/convenience rather than necessity.
Thanks both.
Will just sit tight and see what happens. So far no communication from BA other than the delay showing in the app. Do we still need to head for the airport for the original flight time?The regular advice is yes, unless BA have specifically advised otherwise. IF fault is fixed reasonably soon any anticipated delays could shorten.
Not sure if you use FT, but there is a dedicated thread which should provide up to date info
https://www.flyertalk.com/forum/british-airways-executive-club/2133290-swanwick-flight-planning-system-failure-bank-holiday-monday-28-august-2023-a.htmlApp now says 03.55
I appreciate that no one knows when the problem will be resolved.
@JDB at what time do you think “ next day” begins?I’m at city waiting to fly to Barcelona though flights are beginning to be cancelled. Looks like I could get Eurostar and a flight from paris to arrive tonight? Any idea if travel insruance/BA would cover the cost of that?
I’m at city waiting to fly to Barcelona though flights are beginning to be cancelled. Looks like I could get Eurostar and a flight from paris to arrive tonight? Any idea if travel insruance/BA would cover the cost of that?
I have managed to get BA to pay for something like this before, but it took going to arbitration. You’d need the flight to be cancelled / fundamentally delayed and presumably a good reason why you need to be there ASAP.
There will likely be a very limited number of flights operating overnight but a mass cancellation is going to occur any minute I’d say
BA will cover hotels, food and if you’ve given them opportunity to get you home and they can’t get you home soon and someone like Easyjet, Ryanair , Wizzair etc can get you there reasonably soon (e.g. a day + earlier) then you can book that NOT cancel your BA ticket and also claim for a reroute
I’m sitting on the runway in Venice. BA made the decision to board everyone on the plane as they said it give us “ priority to depart”…. Although they said we should be prepared to sit here for many hours. The pilot is apparently due to run out of hrs in about 3 hrs…. Sigh
BBC are reporting that BA have stated that none of their planes at an outpost airport should depart unless they have received clearance from BA. They are also looking at airports to divert planes to in case incoming flights do not have sufficient fuel to hold for ‘x’ minutes etc.
Just been disembarked from the malta to LGW flight. Waiting for someone to tell us what happens next. There is no chance we will leave today as crew running out of time.
Have our car parked at a Your Parking Space site which will expire tonight. Anyone knows what we can do about this?Just been disembarked from the malta to LGW flight. Waiting for someone to tell us what happens next. There is no chance we will leave today as crew running out of time.
Have our car parked at a Your Parking Space site which will expire tonight. Anyone knows what we can do about this?Can you log in and extend the car parking?
Just been disembarked from the malta to LGW flight. Waiting for someone to tell us what happens next. There is no chance we will leave today as crew running out of time.
Have our car parked at a Your Parking Space site which will expire tonight. Anyone knows what we can do about this?Can you log in and extend the car parking?
Thanks so much. Didn’t realise it was possible.
App now says 03.55
I appreciate that no one knows when the problem will be resolved.
@JDB at what time do you think “ next day” begins?There’s no definitive answer to these things – any decision by BA as to whether to pay Article 9 hotel/food claims is subjective as would be the decision of CEDR or MCOL. The legal test is “necessary, appropriate and reasonable” so it’s very difficult when an evening flight moves to the middle of the night; if it were rescheduled to say 6am, you would be in a stronger position. Unfortunately a delay, even if this magnitude (over five hours) only gives rise to the right of a refund, not rerouting at a more civilised hour.
Malta-LGW flight not officially cancelled but crew said they will not be able to fly now. But we are still being kept at the airport. My house is 10min away from airport so this is a bit frustrating.
There are no seats on tomorrow’s flight.Do we need to wait at airport till they rebook us on another flight later on in the week?
Does it have to be a BA flight or can they rebook us on another airline?
What if we are rebooked in economy and our original booking was Club – are we entitled to compensation?
Apologies for all the questions.
We just checked into a hotel close to Funchal airport as the BA app said delayed to 00.37 and then jumper to 03.55. Ended to be comfortable for a wait do that long.
Just got settled and now the app says 18.44 so only 1 hr 34 mins delay.
Do we need to be at the airport for the original check in time? We are already checked in but need to drop the bags.
The flight to Funchal just left LHR so it’s certainly heading our way.Heathrow is a mess right now.
Malta-LGW flight not officially cancelled but crew said they will not be able to fly now. But we are still being kept at the airport. My house is 10min away from airport so this is a bit frustrating.
There are no seats on tomorrow’s flight.Do we need to wait at airport till they rebook us on another flight later on in the week?
Does it have to be a BA flight or can they rebook us on another airline?
What if we are rebooked in economy and our original booking was Club – are we entitled to compensation?
Apologies for all the questions.
When you get a cancellation message from BA go straight into your booking through MMB and rebook your self from there. BA won’t book easyJet. They are more likely to book Air Malta but you may have to call for that.
Issue is apparently sorted. But how long it takes to get back up to speed is another matter
https://www.nats.aero/statement/air-traffic-control-system-update/
NATS have resolved the issue
https://www.nats.aero/statement/air-traffic-control-system-update/
We have identified and remedied the technical issue affecting our flight planning system this morning. We are now working closely with airlines and airports to manage the flights affected as efficiently as possible. Our engineers will be carefully monitoring the system’s performance as we return to normal operations.
The flight planning issue affected the system’s ability to automatically process flight plans, meaning that flight plans had to be processed manually which cannot be done at the same volume, hence the requirement for traffic flow restrictions. Our priority is always to ensure that every flight in the UK remains safe and we are sincerely sorry for the disruption this is causing. Please contact your airline for information on how this may affect your flight.
HOWEVER – it will take many hours for airlines (and this is not just a BA issue) to be able to recalibrate their ops so there will still be a lot of cancellations and extended delays.
We just checked into a hotel close to Funchal airport as the BA app said delayed to 00.37 and then jumper to 03.55. Ended to be comfortable for a wait do that long.
Just got settled and now the app says 18.44 so only 1 hr 34 mins delay.
Do we need to be at the airport for the original check in time? We are already checked in but need to drop the bags.
The flight to Funchal just left LHR so it’s certainly heading our way.My understanding is that check in closes at the regular time regardless of expected delay, part of the reason is that the delay might get shorter so they want you there. However there might be a bit of flexibility if you are 5 mins late but I wouldn’t risk it
My BA flight from Frankfurt this afternoon has been cancelled, I had already booked a reserve flight on Lufthansa for tomorrow morning. Assuming it goes ahead and I take it am I correct in thinking BA won’t be refunding any hotel costs etc?
We just checked into a hotel close to Funchal airport as the BA app said delayed to 00.37 and then jumper to 03.55. Ended to be comfortable for a wait do that long.
Just got settled and now the app says 18.44 so only 1 hr 34 mins delay.
Do we need to be at the airport for the original check in time? We are already checked in but need to drop the bags.
The flight to Funchal just left LHR so it’s certainly heading our way.My understanding is that check in closes at the regular time regardless of expected delay, part of the reason is that the delay might get shorter so they want you there. However there might be a bit of flexibility if you are 5 mins late but I wouldn’t risk it
Unless specifically told otherwise always check in based on the original departure time. I wouldn’t rely on any flexibility – even a few minutes.
What if you are checked in but can’t drop bags? Our aircraft is en route to Athens but BA don’t know yet if they have a crew that can legally fly it back to LHR today. I assume they can’t but no cancellation yet.
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