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So my flight to Turkey in August 2024 has been cancelled and I’ve been bumped onto a flight 24h earlier.
As a result I will be booking an extra day at my hotel which will cost circa £900 for a room for 3 of us.
The flights were booked using Avios in case that’s relevant.
Am I entitled to claim compensation for this from BA?
Many thanks
PUMA
You aren’t entitled to compensation as BA has given more than 14 days notice of the cancellation, but under the Article 9 Right to Care provisions, BA is liable to cover your extra accommodation and food if the overnight is necessary by virtue of the cancellation. However, BA may not cover as much as £900. There is no fixed amount BA will or won’t cover; it depends on the circumstances, but instinctively that sounds a lot for one night in Turkey.
No compo, I think, as you’ve had plenty of notice, though it’s not relevant how you paid for the flights. Where are you staying that costs £900 per day?!
As per @JDB for duty of care.
Is there an alternative flight (on any airline) on your original travel date? You could probably make a good case for being re-routed (which you’re still entitled to), on the basis that it’s very difficult to get time off work in school holidays.Sorry yes I meant a duty of care reimbursement for additional costs incurred.
I’m staying at a hotel called Lara Barut for the rest of the trip. A single night’s stay there is circa £900+.
Is there any guidance on where I can expect to be accommodated? Can they simply find the cheapest available accommodation in the area and expect us to stay there?
BA won’t be booking anything for you. You’ll be doing it and them claiming it back after the trip.
You need to act reasonably.
It’s harder to justify a night in the same hotel at the start of a trip than at the end where you can cite unreasonable to expect us to move etc.
Is there perhaps an airport hotel you could book into for that night before travelling on to your hotel the next day (when you would have done so anyway)
Sorry yes I meant a duty of care reimbursement for additional costs incurred.
I’m staying at a hotel called Lara Barut for the rest of the trip. A single night’s stay there is circa £900+.
Is there any guidance on where I can expect to be accommodated? Can they simply find the cheapest available accommodation in the area and expect us to stay there?
The legal test of what will be covered is that the expenses incurred must be “necessary, appropriate and reasonable”. If you are staying there for the rest of your stay it is definitely arguable that BA should cover the cost, and BA definitely does sometimes pay this sort of sum, but you can’t be sure until after the event so there is a risk you might be on the hook for say £300 which seems quite a small price to pay for the inconvenience and wastes time of moving after one night. BA doesn’t insist on the cheapest, but their idea is generally more four star than five star.
As @JDB says, it depends on the circumstances- you might have a better chance of BA paying that amount if the cancellation was at the end of the trip and you were already in the hotel.
But you’re entitled to an amount per person so it might be worth calling and asking what they’re prepared to fund, the figure usually mentioned is £200 pp which is not set in stone but BA normally pays, so that would still cover somewhere pretty nice if you decide to stick with the new flight.
*Once again pipped by @JDB!
This is a resort and they don’t like you staying one night so the price for 1 night is multiples of what 7 or more could be.
May be easier to simply rebook to the new length and ask BA for the difference.
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