GHA – missing stay

[tical]

Any experience in claiming a stay with GHA? Asked hotel (Anantara) to add GHA number to booking a few times and they front desk did not do it. I submitted a claim on-line start of April – still shows as open but no movement otherwise. I even redeemed GHA dollars and yet the stay is missing, which is a shame as would take my status to titanium (3rd different brand)

[Hbommie]

Had this with Capella but an email to reservations at the hotel resolved the problem, GHA were not the most proactive.