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Just a report back as we discussed this a while back in the old daily chat thread and a few were interested. I flew some very old and much changed flights LGW-Lanzarote-LGW and absolutely no problem either way getting free small suitcases as checked in bags as per the promised email – just tell check in you have “free hands free” and all good. No one wanted to see the email but obviously have it to hand!
People were getting stopped at the gate with suitcases who hadn’t paid. Overall the new policy did make for a much smoother boarding than it traditionally would have been on what was a full flight home & at least now you’ve got the option to pay to take on onboard regardless of where you are sitting
- This topic was modified 55 years, 4 months ago by .
Sorry SamG what exactly did you pay originally that qualified for free hands free?
Sorry SamG what exactly did you pay originally that qualified for free hands free?
We had something similar, after EasyJet changed their baggage policy they offered all pax who booked before that ‘Free Hands Free’
Here’s a part of the email that pax got:
What this means for your upcoming trip
As you are due to travel on or after 10th February 2021, and at least one of your flights contains a Standard seat or you have not yet selected a seat for the flight, this affects what you are able to bring on board. However, because you booked before these changes were announced, we would like to offer you Hands Free, free of charge, for the affected flights.IMPORTANT: To take advantage of Hands Free, free of charge, on this trip, please present this email in printed or digital format to our team at easyJet Plus Bag Drop for each of your flights.
Please be aware that if you bring a large cabin bag to the Departure Gate without the correct seat selection, we will have to place this in the hold, and charges will apply. We therefore strongly encourage you to take advantage of the Hands Free for free offer above, or update your booking to add the correct seat. This can be done via Manage Bookings on our website or mobile app, or by contacting our Customer Service Team.
Sorry SamG what exactly did you pay originally that qualified for free hands free?
We had something similar, after EasyJet changed their baggage policy they offered all pax who booked before that ‘Free Hands Free’
Here’s a part of the email that pax got:
What this means for your upcoming trip
As you are due to travel on or after 10th February 2021, and at least one of your flights contains a Standard seat or you have not yet selected a seat for the flight, this affects what you are able to bring on board. However, because you booked before these changes were announced, we would like to offer you Hands Free, free of charge, for the affected flights.
IMPORTANT: To take advantage of Hands Free, free of charge, on this trip, please present this email in printed or digital format to our team at easyJet Plus Bag Drop for each of your flights.Please be aware that if you bring a large cabin bag to the Departure Gate without the correct seat selection, we will have to place this in the hold, and charges will apply. We therefore strongly encourage you to take advantage of the Hands Free for free offer above, or update your booking to add the correct seat. This can be done via Manage Bookings on our website or mobile app, or by contacting our Customer Service Team.
Yes, sorry, didn’t explain myself very well! Thanks fw!
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