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Hello HfP community!
My Gold card was, strangely, removed from Apple Pay this afternoon, and when I tried to make a payment this evening the transaction was declined. Logging into the app I found “card is cancelled” at the top of the screen. Customer service said a “security update” has caused this abs my account will be useable by 22:00 tonight. Has this happened to anyone else?
Thanks,
JNope.
Is the card still active in your Amex account? If so this sounds like a Apple Pay issue and not an Amex one.
Happened once a few minutes about enquiring to cancel or options available.
The customer agent accidentally cancelled it without any notice after I ended the call and card was no longer working
In fairness it took one call and card was reinstated without any issues the same day. A bit scary though.Is the card still active in your Amex account? If so this sounds like a Apple Pay issue and not an Amex one.
No, the card was actually showing as cancelled in my account. The tech issue has supposedly been resolved, however I have been told that the card will not start working for another 24-48 hours…how strange.
J
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