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My wife and I(in our late 70’s and early 80’s respectively) had an AA trip To BGI arranged starting in DUB with aircraft changes in LHR and MIA en-route. The first flight to LHR was very late taking off due to congestion at LHR and as a result was about an hour late arriving. BA decided it was too late to make the connection which was an AA flight operated by BA. BA provided duty of care with accommodation and food vouchers and booked us onto a LHR-BGI direct flight the following day. We finally arrived some 24 Hours late and had lost one nights Hotel accommodation and transfer charges we had made. I understand that although we had duty of care from BA en-route we are also due compensation for our late arrival and would be grateful for confirmation of this and some advice as how to make the compensation claim presumably against AA.
It would very much depend on the cause of the “congestion”. If it wee weather related for example then compensation wouldn’t be payable.
If it were then you’d claim from BA as the operating carrier not AA whom you seem to have bought the flights from.
Airlines won’t cover incident costs such as lost hotel nights and transfers. That’s a claim for your insurance.
When was this?
Thank you for your reply.
The flight DUB LHR was early(Planned Take off 0640hrs) on 21Dec 22. No mention was made about weather and aircrew announcement from cockpit was of congestion. I understood that the compensation claim was unconnected with duty of care and was purely compensation due for long delays in arrival at final destination. The flights were purchased from AA and only the leg between MIA and BGI was actually in an AA aircraft which is the one that arrived very late at destination and so I thought that as it was ticketed and flown by AA on an AA itinerary then AA was the correct airline to request compensation. However, I am by no means confident in my thought process. It all seems to be over-complicated to me which is why I was seeking advice for which I am grateful.
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