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Hello
Can anyone help me ?
About 4 weeks ago BA cancelled my flight from LHW TO CDG , as a result I had to book Eurostar .
3 weeks ago I submitted a claim since then I have heard nothing , I have called BA twice and after a long wait someone finally answered and told me that they have a policy of up to 28 days before the respond and I was in the queue .
https://www.britishairways.com/en-gb/information/help-and-contacts/complaints-and-claims
Is this right and is there a telephone number or email of someone who can actually make decisions as I feel BA are giving me the run around and I am getting nowhere fast .
Well, you have been told you are in the queue and it takes them +28 days so they are aware of your claim and will come back to you at some point.
Delaying things (and flights) is what BA are really good at!
Thought I would tag onto this instead of starting a new thread. In-laws had MAN-LHR leg of a long haul flight cancelled in June at the last minute. They got a taxi to LHR and later submitted multiple claims for all sorts of issues they had with the trip. To their surprise, BA have refunded the taxi fare AND paid long-haul delay compensation for the cancelled MAN-LHR flight, promptly and with no quibbles!
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