Chat thread – Saturday 19th April
Discuss today's stories:
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Thanks, I’m leaning towards the Centric as it’s newer, little cheaper & most pertinently would tick off another brand on the explorer chart!
I stayed at both Hyatt Centric and Regency earlier this year – Centric is right behind Regency. Both hotels are set back from the main street in St Julian’s and are quiet. I preferred the style and vibe of Centric. Both have lovely rooftop pools.
I booked Regency via Emyr and with breakfast, $75 credit and upgrade it worked out cheaper than Centric. I moved to Centric for my last night to get the brand explorer badge. I think Centric is now part of Hyatt Prive too but it wasn’t when I stayed.
Thanks for that Birdy, I’m Globalist so think the only/main thing Emyr could provide is the F&B credit which is rendered moot by the pretty decent pay now rate.
I don’t suppose you happened to spy the balconies on any of the higher rooms/suites. Trying to decide whether to avail of a SUA but the pics suggest they aren’t that large….
They aren’t that big, and they look onto a (quiet, residential) street and the back of Hyatt Regency so I think it would be a waste of a SUA.
Hi, just hoping a kind member on here can make sure I’m not missing something.
I have IHG platinum ambassador. Just checked into the Kimpton Fitzroy. They have given us the room I allocated on points. I had read they were abit stingy on upgrades.
They have given me 2 free drinks. I know at other IHg properties in the past, I’ve also had some credit also to use in the bar/restaurant etc.
There was no mention of a social hour, and I also can’t find if there’s a kimpton secret password at present.Thanks as always.
That’s odd I always book a one person room – the cheapest possible and end up with a suite over looking the park. I’m diamond ambassodor. Never done the social hour and I think we are between passwords at the moment.
Hi, just hoping a kind member on here can make sure I’m not missing something.
I have IHG platinum ambassador. Just checked into the Kimpton Fitzroy. They have given us the room I allocated on points. I had read they were abit stingy on upgrades.
They have given me 2 free drinks. I know at other IHg properties in the past, I’ve also had some credit also to use in the bar/restaurant etc.
There was no mention of a social hour, and I also can’t find if there’s a kimpton secret password at present.Thanks as always.
That’s odd I always book a one person room – the cheapest possible and end up with a suite over looking the park. I’m diamond ambassodor. Never done the social hour and I think we are between passwords at the moment.
Yes between passwords at the moment. Next one not likely until the end of May. US Memorial Day is around the time the next one will start.
Remember AMB is only for ICs.
Upgrades for Diamonds are on an as available basis and Plats are lower down the pecking order.
Room credit is also an AMB benefit but again only at ICs.
Drink vouchers are from your Plat Status though.
Dear All – happy Easter – would like some advice please for expectations on service recovery.
Three of us arrived this morn on the early BA arrival from EWR on what felt like an ancient 777. Interior signage hanging off, latches disfunctional in overhead bins, w/c “occupied” signs not working etc.
Anyway – we travelled in PE on cash fares and because of a mixture of work / pleasure and travelling with children, paid £345 for return pre-booked seats which did work out in that we did get what I’d booked. No preference in seats other than being together.
Whilst the outbound leg was all fine, inbound had major issues on two of the three seats:
1. One of the seats – seat didn’t need push button to recline, ie full movement with no resistance. You lay back and it moves back etc and you needed to physically pull it back to retract to upright (and not apply any pressure else would recline again).
2. That same seat had inoperative IFE.
3. Another seat (next door) also had inoperative IFE. Blank screen, no content at all.Ie two seats of our three somewhat suboptimal for a long haul journey.
We did make the cabin crew aware but what could I expect in terms of service recovery? I guess on the basis of two of three seats being inoperative for one of the two legs, I could try for cash as follows?
£345 seat booking fee for round trip seat selection
x 1/2 legs impacted
x 2/3 seats defective on the impacted leg
= £115But should I press for more?
Maybe some Avios plus cash? We’re all Bronze FWIW.
I’d have complained even if I hadn’t reserved seating, but having paid for my seats I’m especially minded to ask for something back. Welcome any thoughts? Thanks so much
what could I expect in terms of service recovery?
Don’t quote a figure of what you would like – they can sometimes be quite generous vs what you might expect. If what they reply is considered too low, you can then request what you think would be reasonable. Also, don’t mention the rambling part about ancient 777, it distracts from what you should claim.
Be very succint and factual – you were on flight X on X date with booking reference X, and that the IFE for two seats wasn’t working, and one of those seats had permanent recline, and you would like compensation for the negative experience.
Keep it short – remember, the low-paid person who reads it won’t care about all the superfluous words and emotions, they just want to close the ticket and move to the next one.
Good luck!
Thanks @ChrisBCN – I did similar a couple of years back (F&B related) and the online complaints workflow tends to prevent any of the superfluous info with very well thought through menus and forms to present a complete view of issues. Let’s see what they come back with – the tix weren’t cheap plus the additional seat reservation added.
Does make me wonder how much compensation they would be shelling out if every passenger in that seat happened to complain about the same issue. I think the plane had been to / from DXB before the flight out to EWR yesterday morning.
Hopefully they’re generous in their assessment of my claim 🙂
My brain’s fried, and I’ve forgotten how to do maths. I’m working out the cent per point value on a Marriott redemption. Cash, it’s $162. Points, it’s 21,500 + $3.50. Let’s cancel out the $3.50 by making the effective cash price $158.50. Am I doing 15850/21500 for ±0.74c/point? Or am I doing 21500/15850 for ±1.3c/point? I think I’m doing the former, which still seems reasonable value.
I know what you mean because I often have to sanity check what I’m think I’m looking at, but the answer is always there in front of you.
If you’re working out cents/point (or to us UK folks pence/point) then by simple definition it’s cost divided by number of points.
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