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So is it still a case of calling Australia? We are into US daylight saving so the US line is open until 1am, but does that mean you can call at 10 to and they will still do it?
If I manage to book LHR to wherever online at 1am, could I then call up in the morning and add the Manchester connection free?
You can book your outbound from MAN, no need to call. It’s the inbound which causes issues.
If you do call to add it, they’ll probably charge you a fee because it was already available and you could have booked it online.
Just realised I’m talking Barclaycard not Amex. When we booked for Delhi we had to call as it would not allow us to book both flights online. Just thinking about making a plan to try and get a Tokyo outbound but was going to aimlessly try online before I give up and do the 1am call!
To use the Barclays voucher for CW, yes you need to call to add the domestic leg.
Report back!
I’ve booked an outbound flight to HND with a 241 CV in Club World. I’m looking at a future 3-4 day window to attempt booking my return leg. If I had enough points could I… Book whatever cabin I can get on night 1/4 as a fallback. Then try the next three nights for a business seat, and if successful, call another day to both cancel the fallback flight and request the later CW ticket is linked to the outbound CV?
To use the Barclays voucher for CW, yes you need to call to add the domestic leg.
Report back!
Will do, just stayed up till 1am to try snag 2 to Tokyo only to find out 9th April 26 is peak – poor research from me. Not worth the extra 55000 avios though, pretty flexible on dates just want to fly on a Thursday. Off to bed late for no reason!
I have a Household Acc and my wife has a CV. If I ring the Australian number at 1am, will I be able to use this or does she have to be present?
You’ll need to be a nominated person on her account to use her voucher, regardless of the HHA, so you should set this up before you call so she doesn’t have to stay up with you!
I’m looking at booking the ever popular London – Tokyo route with a Barclaycard cabin upgrade voucher for my wife and I. We’re quite tight on dates for travel (she has allocated leave) but can flex a day or two. Outbound likely to be around 16-19th May. I’m hoping (praying?) that being later in May will mean slightly less demand – maybe I’m dreaming?
My plan base don this forum is to call the Australian/Japanese customer service number around half hour before 1am whilst also having the website details up and ready just in case.
Is it wishful thinking aiming for a specific date or will we do better as it’s not blossom season?
Does feel a little reassuring seeing some(!) success here.
You won’t know until you try. Someone has to get those seats!
I managed to successfully add my return flight from Orlando for 10 April calling the Australian number (+61 1300 767 177) just before 1am this morning so wanted to add my experience as hopefully helpful for others like me doing this for the first time.
I ended up calling 3 times using Rebtel app on my phone (total cost for calls of £1.96 for c35 minutes of call time), each time connecting to an agent in India – the first I had to hang up because there was a bad delay on the line; the second I called at 0048 and got through to someone at 0050 and took about 3 minutes to clear security but when I explained I wanted to add a return flight that would be released in about 7 minutes, they advised they wouldn’t be able to wait on the line. I then called back at 0055, got through security at 0058 and explained what I needed. The agent advised they couldn’t see availability. I explained that was because flights would only be released in a couple of minutes. When 0100 ticked over, I asked them to check again but they advised they still had no availability showing and were looking to hang up but I checked quickly myself online and saw they were available so asked them to do one more check which they did and confirmed the flight I wanted. They then were able to hold these immediately (checking online immediately after I could see all availability for both flights that day had now gone) and said they would need to confirm the avios required but also advised there would be a £35pp change fee and £15pp admin fee. I queried the fees and they said they could request to waive the admin fee but not the change fee. As I wanted the flights, I said I’d accept paying these (in the expectation of trying to get refunded later). I was then put on hold for approximately 15 minutes while they checked the charges. When they came back, they confirmed the number of avios and cash that I was expecting (exactly same as the outbound cost) and also that they wouldn’t charge the change or admin fees in these circumstances. Then took some time to provide payment details etc and they’ve advised it will take up to 72hrs for the new ticket to be issued but the full return trip is at least already showing on my BA account.
The agent was very polite and while they didn’t appear to have dealt with this scenario before or know about reward flights being released at 0100, it all worked out well in the end! Hope others are as lucky as I’ve been with this.
I’m just here to report that yesterday I went on the BA website, booked both outbound and return at the same time using a 241 voucher for my preferred location on dates that I was more than happy with. That’s all!
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