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I travelled yesterday on this service, delayed by 2hrs 38 due to the scheduled flight crew contracting coronavirus. It is obviously not eligible for EU261 but is it worth complaining to BA for any ex gratia compensation? An email was sent stating a refreshment voucher was available for collection from the check in desks which was entirely useless as it was sent an hour before scheduled departure when I expect the majority of passengers would have cleared security.
I made the situation worse by clearing security and the border control before realising the lounge was landside.
- This topic was modified 55 years, 3 months ago by .
No compo and don’t even bother asking for ex gratia. You won’t get anywhere and TBH whilst I appreciate the inconvenience, with that excuse for the delay in these times I think it would be tacky to ask.
No compo and don’t even bother asking for ex gratia. You won’t get anywhere and TBH whilst I appreciate the inconvenience, with that excuse for the delay in these times I think it would be tacky to ask.
Thanks for the candour, it does feel like a “first world problem” but I was hoping I might squeeze a few Avios out of them 🙂
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