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FYI,just heard from family member they were delayed ‘inside the aircraft’, an A380′ approaching (just under) 4 hrs allegedly due to a brake problem while taxiing for take off…due to safety no use of toilets etc, after take off crew disappeared – no drinks served – they were in PE….apparently/allegedly it was crew hours or rest ? Just passing on as I know the BA A380 issues have been in dialogues recently…FYI especially if you are travelling with kids maybe switch as most do to the 777s for Q Suite if in J……ps yes they are complaining to BA about the lack of crew and service – the long delay is/was bad news but understandable for safety reasons….
This happened to us in Dec 2023.
Your family should be able to claim UK261 delay compensation for each member of their party.
FYI,just heard from family member they were delayed ‘inside the aircraft’, an A380′ approaching (just under) 4 hrs allegedly due to a brake problem while taxiing for take off…due to safety no use of toilets etc, after take off crew disappeared – no drinks served – they were in PE….apparently/allegedly it was crew hours or rest ? Just passing on as I know the BA A380 issues have been in dialogues recently…FYI especially if you are travelling with kids maybe switch as most do to the 777s for Q Suite if in J……ps yes they are complaining to BA about the lack of crew and service – the long delay is/was bad news but understandable for safety reasons….
Presumably they were stationary, so no toilets makes no sense, and clearly is an excuse . And for example for a man with say prostate cancer , would constitute discrimination.
Yes, we were delayed nearly 4 hours but I don’t recall not being able to use the loo. We also got a drink and some nuts in CW, though that still wasn’t enough for that length of time and crew only got them out when people started complaining! It didn’t seem to affect crew hours, which I had wondered about.
Thanks for comments very helpful and will pass on to my family members – I was not sure about passenger rights post Brexit what you can/cannot claim for ! ps the crew never served them even a post take off drink, the toilets were locked all of the time on the ground allegedly and they were not offered water allegedly – No food / dinner late lunch service either at all. The crew – certainly for their cabin PE – disappeared until nearly landing time and they heard it was to sleep and rest As out of hours…say no more Rules are rules but VA crew got us back in UK snow storms some years back from ORL – all out of hours and worked the whole flight ! They do not fly that often and paid cash for PE both…so I feel especially sorry for them….Thanks again
Locking the toilets is just unbelievable. Sorry people take the p**s about abuse of human rights laws. However going to the toilet is a basic human right , clearly not acceptable, strips people of their dignity.
If this is confirmed then papers will love it
Thanks for comments very helpful and will pass on to my family members – I was not sure about passenger rights post Brexit what you can/cannot claim for ! ps the crew never served them even a post take off drink, the toilets were locked all of the time on the ground allegedly and they were not offered water allegedly – No food / dinner late lunch service either at all. The crew – certainly for their cabin PE – disappeared until nearly landing time and they heard it was to sleep and rest As out of hours…say no more Rules are rules but VA crew got us back in UK snow storms some years back from ORL – all out of hours and worked the whole flight ! They do not fly that often and paid cash for PE both…so I feel especially sorry for them….Thanks again
Direct them to… https://www.britishairways.com/content/en/us/information/delayed-or-cancelled-flights/compensation
Fyi I was on a long delayed BA07 that went tech back in November, compensation was 520 GBP (based on distance and being over 4 hours late). I also complained about another issue: only one toilet working and no washbasins at all working, which gained a bunch of Avios.
So aside from the statutory compensation, adding on the lack of toilets, food and drink, there’s clearly plenty for your family to go after.
BA chooses to fly these aircraft that it knows have reliability problems. Show no mercy, claim for every single thing.
I’m not sure what, if anything, you can do about the treatment on board (they might have to engage their own legal representation, which could be costly), but the UK has identical legislation post-Brexit, so they can each claim up to £520 for the delay – it will depend on the time they reached the destination.
https://www.caa.co.uk/passengers-and-public/resolving-travel-problems/delays-and-cancellations/
There’s also a lot of useful information in the “delays and cancellations” section on here.
Personally, I would submit a separate, detailed complaint about the onboard situation, and see if BA offers anything in recompense. Particularly mention any complaints made to the crew while they were still onboard, and what the response was.
Thanks Great advice – I will pass on to them – ps I just looked (Flightaware) and same flight on 30th Jan – same quantum of delay on the A380, seems the pilot booted it down to Dubai flight time fast but still big delay twice in a week….no idea why or what happened – but no doubt BA will shrug it off and do their thing BA.U………Thanks again all
We got our compo within days of submitting the claim – though sadly just under 4 hours’ delay! There’s a form to fill in for it on the BA website.
FYI,just heard from family member they were delayed ‘inside the aircraft’, an A380′ approaching (just under) 4 hrs allegedly
.
Just remember that the delay is measured as the time between scheduled and actual arrival times.
It’s possible that with padding of the schedule and favourable winds that the length of the delay actually fell below the compensation threshold for full amount but met it for the reduced rate.
First off, if you’re on an active taxiway then it is perfectly normal to not allow bathroom use. Sorry, no can do – do a Depardieu! (TM pending).
A few years ago, we were stuck on a taxiway – opposite a couple with a baby happily playing with the belt removed. Then we started moving again, and I had to shout the cabin crew to get the child belted up again. It looks like we’re not moving, but we’re going 20mph – and if the captain slams the brakes on at 20mph they’re much quicker than a car’s brakes!
As for EU261 you can try, and I’d guess BA will cite “extraordinary circumstances”. I’d be inclined to agree, an issue post push-back where the MEL is met but the flight can still proceed would meet that criteria. IANAL
As for EU261 you can try, and I’d guess BA will cite “extraordinary circumstances”. I’d be inclined to agree, an issue post push-back where the MEL is met but the flight can still proceed would meet that criteria. IANAL
There is nothing in what the OP wrote indicating that there was anything extraordinary in what happened to the flight in terms of BA denyingcompensation and their friends shouldn’t get any push back on that front based on the info provided.
So please stop guessing.
Mechanical failures are not extraordinary circumstances. I can’t recall exactly what the tech issue was with our flight in Dec ’23, but BA paid our compensation straight away and without quibble.
I would advise the person making the claim to make a note of what and when exactly was said by whom in respect of the brake issue, and add this to the claim in case it encounters an over-zealous claim rejection bot!
Thanks all. – BA108 DXB to LHR (787) turned back on 31st Jan from Dubai after 1hr 40mins too Just FYI
Obviously safety is the first consideration, but this must be costing BA a fortune! I remember when we flew there I’d been watching the departure times and every flight except one in the previous week was delayed, so I was half expecting ours to be.
First off, if you’re on an active taxiway then it is perfectly normal to not allow bathroom use. Sorry, no can do – do a Depardieu! (TM pending).
A few years ago, we were stuck on a taxiway – opposite a couple with a baby happily playing with the belt removed. Then we started moving again, and I had to shout the cabin crew to get the child belted up again. It looks like we’re not moving, but we’re going 20mph – and if the captain slams the brakes on at 20mph they’re much quicker than a car’s brakes!
As for EU261 you can try, and I’d guess BA will cite “extraordinary circumstances”. I’d be inclined to agree, an issue post push-back where the MEL is met but the flight can still proceed would meet that criteria. IANAL
First off, if you’re on an active taxiway then it is perfectly normal to not allow bathroom use. Sorry, no can do – do a Depardieu! (TM pending).
A few years ago, we were stuck on a taxiway – opposite a couple with a baby happily playing with the belt removed. Then we started moving again, and I had to shout the cabin crew to get the child belted up again. It looks like we’re not moving, but we’re going 20mph – and if the captain slams the brakes on at 20mph they’re much quicker than a car’s brakes!
As for EU261 you can try, and I’d guess BA will cite “extraordinary circumstances”. I’d be inclined to agree, an issue post push-back where the MEL is met but the flight can still proceed would meet that criteria. IANAL
Even with brake issues, you do not sit for 4hours on an active taxi way. That doesn’t make sense or is safe. A tug will be sent to move the plane to a safer place where it won’t interfere with other planes.
Aircraft were first with carbon fibre brakes , as in F1. When they are red hot, a temperature they attain very quickly with the energy of a 150 mph plus plane being transferred to brakes they are very efficient, and stay that way throughout normal taxiing . However when cold after sitting still for 15 minutes, they are actually much less effective than steel brakes.
FYI BA108 aborted landing yesterday at LHR due to q ‘slow’ aircraft on the ground ahead.Phew…what a week! Thanks for the advice Appreciated.
There is nothing in what the OP wrote indicating that there was anything extraordinary in what happened to the flight in terms of BA denyingcompensation and their friends shouldn’t get any push back on that front based on the info provided.
So please stop guessing.
Sorry, the OP didn’t say they returned to the gate. Note sure why they wouldn’t have, but then the toilets would have been available. Stuck on an active taxiway with a brake issue is a different matter, though you’re right it probably has no relevance to EU261 (unless ground restrict it’s movements).
I was also on this flight seated in PE, four hours on the plane then just over a 3 hour arrival delay into DXB which entitles passengers to compensation. I have today received a response from BA informing me the claim has been refused as although it was a technical fault the fault was due to torrential rain!
I have provided a response so lets hope they check the weather reports during this day and time and see there certainly wasn’t any torrential rain!I was also on this flight seated in PE, four hours on the plane then just over a 3 hour arrival delay into DXB which entitles passengers to compensation. I have today received a response from BA informing me the claim has been refused as although it was a technical fault the fault was due to torrential rain!
I have provided a response so lets hope they check the weather reports during this day and time and see there certainly wasn’t any torrential rain!Did BA say where/when the “torrential rain” that caused the technical fault occurred? The logs do suggest there was heavy precipitation in the middle of that day.
Further to this and because there were other affected HfPers on the flight, BA is being very creative so it’s probably a mistake to rush to respond and it may be best not to respond at all but to take the matter to CEDR. I wouldn’t go to MCOL as while BA’s story is a bit far fetched, they might just get away with it, so you don’t want to be losing any court fees.
It’s not really worth trading a weather report with BA – you don’t know what they have and they can access credible data that a passenger can’t see. It’s bit of of trick to lure people down that rabbit hole to distract from the technical fault.
BA won’t provide the passenger with evidence of the ‘extraordinary circumstances’ upon which they intend to rely to avoid paying compensation, but they will have to provide it to CEDR which is rather a slow process so best to start promptly.
It seems more than a bit ridiculous to suggest that your aircraft are not torrential rain proof.
It seems more than a bit ridiculous to suggest that your aircraft are not torrential rain proof.
That’s not what BA is saying in this instance. Aircraft all over the world are affected by weather every day in a variety of direct and indirect ways.
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