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Loads of people complain online about poor service from airlines when their rights are breached, so I thought I’d post a success.
BA recently cancelled my VCE-LHR flight with 8 days’ notice due to the well-publicised LHR capacity restrictions. Despite several people on these forums saying that airlines don’t have to pay compensation in these cases, I spent 5 minutes completing the super-simple online claim form. After two weeks, a very reasonable processing time in my view, I have just received confirmation that the GBP equivalent of €500 is being paid into to my bank account with no further questions asked.
The cash is a pleasant bonus given that we spent the extra time in Venice beside the pool ahead of a short water taxi ride to the airport. It certainly more than covered the extra bottle of prosecco that we drank while waiting.
To be fair, my last claim against BA in Feb 2020 was just as smooth. When it works, it works well.
Loads of people complain online about poor service from airlines when their rights are breached, so I thought I’d post a success.
BA recently cancelled my VCE-LHR flight with 8 days’ notice due to the well-publicised LHR capacity restrictions. Despite several people on these forums saying that airlines don’t have to pay compensation in these cases, I spent 5 minutes completing the super-simple online claim form. After two weeks, a very reasonable processing time in my view, I have just received confirmation that the GBP equivalent of €500 is being paid into to my bank account with no further questions asked.
The cash is a pleasant bonus given that we spent the extra time in Venice beside the pool ahead of a short water taxi ride to the airport. It certainly more than covered the extra bottle of prosecco that we drank while waiting.
To be fair, my last claim against BA in Feb 2020 was just as smooth. When it works, it works well.
Well done and as you say, good to give credit where its due! They will have paid because the cancellation didn’t relate to airport issues and they can’t really fudge that. What I have said to everyone on here is to claim anyway, and if the airline cites ‘extraordinary circumstances’ (eg airport cancellations) to deny a claim, ask them to prove it and take it from there.
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