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@AJA, I wasn’t doubting you, I’ve just never heard a captain being so up front about problems, things must be bad.
Remember you have not landed until the door of the aircraft is opened AND either steps or a ramp has completed being connected so that the first passengrr is able to leave the aircraft.
You have not landed till that point. Regardless of any cabin announcements about Welcome to x place we have now landed the time is…. Nope. You have not landed till the above.
Will update here once I hear more. I didn’t put what the captain said on my claim but will refer to that if they say no. Also, @Lady London your last comment reminds me of the days of claiming SWR Delay Repay… so many times they managed to arrive one minute before they had to pay anything…
I put my claim in today. I am glad I did screen shots of the BA Flight Status page yesterday as it only shows flights from the day before so only shows Sunday now. Let’s see if they pay out without hassle. Like @gustavo I will update here with response from BA. I’m curious to see if they pay out €400 or £350 which is the amount that was adopted in UK law when they did the statutory instrument to adopt EC261 into UK law following our departure from the EU. I claimed the GBP figure as that is currently a better rate than the Sterling equivalent of €400
Just for the timeline perspective, I received an email from BA last night saying they “haven’t forgotten about my case” and saying they will let me know when there’s an update. It looks like an automated response rather than someone actually looking into it. I submitted it 10 days ago.
Update with good news! I just received an email from BA confirming payout:
“We’ve reviewed your application and we’re pleased to confirm that you’re entitled to compensation under EU Regulation 261. This has been calculated as €400 per customer. Please visit ba.com to find out more about the calculation.
This amount will shortly be transferred into your bank account or, if you didn’t provide any details, we’ll send you a cheque in the post.”
@gustavo I hope you receive the same email shortly!And I also extend thanks to everyone who replied to this thread. HfP is a fantastic website with lots of very knowledgeable people who are willing to help.
Hi @AJA glad it worked for you. Haven’t received the email yet but will keep an eye on it and update here.
Well done @AJA.
Still waiting… Just automated messages apologising the delay. They did say my claim has been opened for 21 days and I sent it just before @AJA. Oh well, hopefully it will be accepted, but I might give them a call if it passes 28 days. I was reading they respond to most of the complaints within 28 days though I appreciate they now have a much bigger backlog due to covid staff shortage.
Sorry to hear that. If it’s any consolation I still haven’t actually received the cash. I am going to wait until 3 weeks have passed before I chase
Update! Just checked my bank account and I have been credited today with £333.60 being the GBP equivalent of EUR400. Pretty painless all in all. Thanks BA (and European Commission for introducing the legislation in the first place)
@gustavo I hope you have success with your claim.@AJA well done on that. Nothing yet so far. I don’t know if maybe my process takes longer because I am claiming a bit of food refund given I wasn’t given any vouchers. Will update once I hear more.
Update! Yesterday I finally received the email confirming my claim has been approved and they will reimburse me for my expenses. Thanks all. Based on @AJA ‘s timeline, refund is probably a couple of weeks away.
I know it’s not the main topic of this thread but yesterday I had to call BA about my upcoming holiday to Iceland (more than 14 days away) because BA cancelled the return flight and I had to extend my stay by one day and the operator told me I should definitely claim compensation for having to arrange accommodation for the extra day and that these days he felt BA was being good with compensation claims so we shall see what will be the outcome of that future claim haha
Edit: just to clarify my holiday is mainly flight and car rental because I am staying at different places that were not available via BA so they waived the fee for the extra day on the car rental and the new flight but I still had to book a hotel outside the package.
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