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Sure. No silly games played but I appreciated your detailed answers anyway. My point was not about whether BA had to legally reassign seats but how the service we received was not very customer friendly. That may well be because their systems are not able to effectively link booking references as you pointed out but as a customer, that is BAs issue not mine.
I thought Ryanair was the only major player in the UK market that actively splits groups up across the plane?
Sure. No silly games played but I appreciated your detailed answers anyway. My point was not about whether BA had to legally reassign seats but how the service we received was not very customer friendly. That may well be because their systems are not able to effectively link booking references as you pointed out but as a customer, that is BAs issue not mine.
It’s the Internet, if you don’t want judgement you’re really in the wrong place. To be fair you didn’t offer the children’s ages, then when you did it was a silly aside as you were not hearing what you’d wanted. BA is what it is, there are airlines that continually behave worse, and others that may be more customer friendly, but that’s an almost issue by issue outcome, you won’t find a large multi-destination airline that always puts the customer first.
What you can take from this is BA can’t properly link separate bookings, not matter what an agent may tell you. That at 13 and above BA (and the CAA) don’t think they’re children. When sitting in a smaller cabin, commonly Premium Economy, seat availability at check-in is very likely to be poor, and regardless of your feeling this is BA’s issue, it very much became your issue when you didn’t get what you wanted.
Compare with alternates, add the BA seat reservation price into the comparison, make your decision. But booking expensive flights on the basis of expectation rather than actual airline policy, will inevitably lead to disappointment.
I thought Ryanair was the only major player in the UK market that actively splits groups up across the plane?
I think that’s based on anecdote rather than stated policy. It makes sense commercially as it drives seat bookings. Of course when people don’t get what they want they vow to never use Ryanair again, then when Ryanair is €5 cheaper that’s quickly forgotten.
I have been asked on occasion if I would be happy to move and generally, like most I imagine, not generally a problem. On one occasion I recall, I was whisked up front.
On almost every occasion I’ve been asked to move by a passenger rather than crew it’s been to a worse seat. I always offer why don’t you go and sit next to your wife/friend/therapist and send the person next to them to this seat? That usually get a scowl and a sulk, as very often it’s about seat desire and not sitting together.
Hopefully, this shoddy post can now be ended.
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