-
I have been trying every day for a week now to get through to BA to amend a holiday booking. They are completely unreachable. I have dealt with bad customer service before and yes we have omicron but this is beyond anything I have experienced in the past. I simply cannot understand how a company can operate like this.
I can’t be the only one in this boat?
- This topic was modified 55 years, 4 months ago by .
There are extensive threads about it on here and Flyertalk. I queued in the afternoons 4 x 1hrs before being cut off each time.
Changed tack and tried on the dot of 8 a.m. – got answered first time after about 40 mins.
Pretty dreadful.
Note it’s not BA cutting you off after an hour, but your phone service provider.
Not making excuses for BA here, but if you have another means of calling them then you might find you can hang on longer. Also if they do answer close to the hour, make sure they take your number so they can call back if necessary.
The wait times are painful, but i’ve had success getting through mid-afternoon on a Sunday for example.
@jumpfrog – is cancelling for a voucher and rebooking the itinerary you need an option? You can then recoup the voucher amount via email.
I’ve just had a BA flight cancelled and am unable to select another date as the booking involves a domestic connection (I assume this is the reason, but I don’t know why this makes it so difficult!). I ended up getting a refund for the cancelled flight and rebooking for my preferred dates.
BA must know how much damage this is doing to their business!Note it’s not BA cutting you off after an hour, but your phone service provider.
I’m pretty sure it’s not the phone provider.
Note it’s not BA cutting you off after an hour, but your phone service provider.
I’m pretty sure it’s not the phone provider.
I’ve made phone calls in excess of an hour to other numbers. Agree, it is unlikely to be phone provider cutting off after 60 minutes.
Yeah, I’ve been on several calls of over one hour without any trouble on my personal phone, it’s not my phone provider for sure.
I’ve also called BA from my work phone, where I’ve been on conference calls lasting 4+ hours, and it still drops after 1 hour.Yesterday received a cancellation email of a Heathrow / Jersey sector on return from Malta – Flight cancelled was the 07:30 LHR/JER (arrive back from Malte late evening day before so hotel at LHR required) but they had rebooked me on the 19:30 later that day so required to sit at Heathrow all day!! (the email said this was the only available option) Hasten to add I then check to see that the 11:55 has plenty of seats but no option to select this flight on line?? – Has to call (5 attempts, nearly 3 hours to get through) where the agent was readily able to change me to this flight – Asked what is going on she couldn’t offer up any reason other than to say the BA on/line booking system was s^&t (she didn’t use those words but clearly implied it) I thought the BA IT system had just had a major upgrade??? – No wonder the call lines are log jammed, it should be simple for the system to simply select as an option the next available flight…BTW I’m a Silver member (bot that this should make any difference) but it was only because I was able to use the silver exec line that I got through. Feel very sorry for Blue members who cant even get past the first stage on the IVR
- You must be logged in to reply to this topic.
