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I can’t understand this either if the booking was made online, because there would have to be a failure with taking both the avios AND the cash.
Really?
I didn’t know it was possible to make an avios reward booking with BA without having to pay. How do you do that?Well you have discovered one route, albeit not an intentional one!
Redemption bookings that require manual (re)ticketing can remain unpaid for a long time while sitting in the ticketing queue or, by IT or human mistake, never get ticketed only to be discovered at the airport.
You have probably read of issues here where card details have been given but payment not taken and PCI-DSS rules require deletion of the CVV after seven days. No CVV, no ticket issuance!
It’s not ideal, but BA is acting correctly in only taking payment at the point of ticketing which is also important for reconciliation and audit trail purposes.
Also, many travel agent bookings or ones via other airlines don’t get ticketed until the last minute, so for one reason or another there are huge numbers of confirmed but unticketed bookings in the system.
@NorthernLass – if one FOP fails, the other one should fail as well.How do I achieve this on purpose then?
It would be very useful to be able to book a reward seat without paying upfront if I do not have the available avios at time of booking, but will in advance of time of flight.Seriously?!
How do I achieve this on purpose then?
It would be very useful to be able to book a reward seat without paying upfront if I do not have the available avios at time of booking, but will in advance of time of flight.I’m afraid it’s like a hole in one; hard to replicate. I think one of the hotel reward schemes allowed one to be ‘overdrawn’ at the time of booking?
Someone with much more IT knowledge explained the background to this when it was reported as happening with QR.
If there were such a loophole I suspect it would be filled rather quickly!
Then if it is not something that can happen on purpose, it should be something that BA could monitor and inform of happening to avoid issues such as I had experienced?
In my mind, it has to be either something that can be done on purpose and utilised to my benefit, or something that BA does not want to happen so it should be actively monitored.Why would they actively monitor it when the inconvenience is all to the passenger? That’s not how BA operates, if you hadn’t noticed.
Why would they actively monitor it when the inconvenience is all to the passenger? That’s not how BA operates, if you hadn’t noticed.
That is true enough.
There are some absolutely amazing people that work for BA that often make the experience an absolute delight, despite the poor processes.
But more often than not, the poor processes overshadow the great work of these individuals.The ease of status had gone some way to paper over these cracks, but now that this has gone I expect the showing cracks to drive people away where there is an alternative.
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