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@jdb I used most of your suggested content. I woke up this morning to an update that the complaint was accepted and uk 261 claim processed.
Racial profiling did happen and off handed remarks were made but I have no proof in terms of video/audio hence did not bring that into the claim.
Well done! That’s great that it’s finally resolved.
Sent an email after 14 days saying cash not received. Received an email wait for another 14 days. Feels odd. Is this a common issue?
Sent an email after 14 days saying cash not received. Received an email wait for another 14 days. Feels odd. Is this a common issue?
Yes, it is odd. Once BA agrees, they will normally pay reasonably promptly. I would send another email asking for payment within 14 days after which, if they still haven’t paid, send a letter to the legal department.
Sometimes BA can be incredibly dumb.
Make sure you include your bank details (again) in any chaser.
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