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Late on Monday PM. Boarded at 4PM, then after sitting on the tarmac for 2 hours, pilot confirmed plane had issues which would prevent us from leaving. Mad scramble from many to arrange alternative flights, I was arguably ‘lucky’ in bagging a later departure on BA albeit arriving at LCY.
Total delay 5 hours, which meant the taxi I had booked from LHR to home (due to the train strikes) was missed as I wasn’t able to cancel/amend in time.
Looking to claim solely for the additional taxi cost which at the last minute was 3 figures to get me home. That seems reasonable to my mind and I am conscious the whole thing could have been worse if the original flight had taken off!
@BSI1978 – BA isn’t liable under UK261 for any consequential losses such as your taxi cancellation charge; that’s usually something for insurance to cover. While they will often pay additional transport costs when people e.g. arrive somewhere after normal transport hours and BA is liable for the cost of transporting you between LCY and LHR, they would expect a receipt rather than a theoretical cost.
You might be entitled to delay or cancellation compensation of £220 (you don’t say if the flight was actually cancelled) so you might want to claim for that.
Thanks JDB – yes, my actual flight was cancelled, albeit as I was then put onto a later flight I assumed I wouldn’t be able to claim for that and was just looking at the taxi cost instead, which is less than half the £220 sum.
Thanks JDB – yes, my actual flight was cancelled, albeit as I was then put onto a later flight I assumed I wouldn’t be able to claim for that and was just looking at the taxi cost instead, which is less than half the £220 sum.
If the difference between the scheduled time of arrival to LHR and the actual time of arrival into LCY is over 3hrs then you are due the £220 (assuming it was BA’s fault, which it appears to be), suspect that will be easier to get from BA than the taxi cost.
Although I have recently been successful at getting BA to pay for a taxi in Glasgow when they cancelled an LCY and I had to scramble to make an earlier LHR flight + train cost from LHR into town (but took a couple of pushes)…
Thanks JDB – yes, my actual flight was cancelled, albeit as I was then put onto a later flight I assumed I wouldn’t be able to claim for that and was just looking at the taxi cost instead, which is less than half the £220 sum.
If the flight was cancelled at short notice for reasons within the airline’s control (which sounds like the case here if it was a technical fault) then you are eligible for compensation unless you are rerouted on a flight scheduled to arrive within a -1hr/+2hr window.
It’s worth trying to claim for the taxi as well, noting that it was incurred as it was a train strike day and you were entitled to the LCY-LHR transfer cost.
As JDB said if it’s technical fault, you are eligible for compensation.
As JDB said if it’s technical fault, you are eligible for compensation.
Appreciate your input here JDB – as an update, whilst I have submitted a claim, I have noted that the booking ref. number has details of the new flight number attached. I assume this is because I accepted the later flight but technically as presented, it is showing me claiming on a flight that had no issues / cancellation.
In the main body of the claim I have included the details of the flight that was absolutely cancelled, and I don’t see how BA can dispute this but I now suspect it won’t be quite as ‘easy’ or seamless as I had assumed. Not necessarily going to lose sleep over this and I decided not to include the taxi cost (although I may come to regret that).
If the flight was cancelled at short notice for reasons within the airline’s control (which sounds like the case here if it was a technical fault) then you are eligible for compensation unless you are rerouted on a flight scheduled to arrive within a -1hr/+2hr window.
Out of interest @JDB, where’s the -1hr/+2hr window coming from?
If the flight was cancelled at short notice for reasons within the airline’s control (which sounds like the case here if it was a technical fault) then you are eligible for compensation unless you are rerouted on a flight scheduled to arrive within a -1hr/+2hr window.
Out of interest @JDB, where’s the -1hr/+2hr window coming from?
That -1hr/+2hr window is from Article 5 1(c)(iii) and it relates to the scheduled times, not actual times. The new/rerouted flight carries its own new/separate rights where the actual times may apply.
That -1hr/+2hr window is from Article 5 1(c)(iii) and it relates to the scheduled times, not actual times. The new/rerouted flight carries its own new/separate rights where the actual times may apply.
Thanks – I had not realised that and always assumed it was 3hrs later only. We learn something new every day 🙂
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