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Late Sunday night when looking at manage my booking noticed flight on Monday was cancelled to BCN from LhR , as BA holiday no option to change online , had to call. Couldn’t get through on any number tried for ages , manage to get through to the BA holidays duty office by email , by that time the only option was to take the last flight out at around 1800 same day (flight was previously 11) as on a short break didn’t fancy that so asked for a refund , they then offered a flight with VY from LGW at 09.40 to save us cancelling we accepted. A bit of a pain as flying back into LhR and we had car parking booked at LhR , manage to get This cancelled foc, however had to get taxi in the morning to LGW as trains cancelled due to the storm.
BA didn’t re-issue the ticket until the early hours so couldn’t check in until at the airport so didn’t sit together.
On MMB it showed that we wouldn’t get any avois points for the VY flight which seems unfair as we did book BA initially
Are we due any kind of comp at all , also can we claim for the avois points (whilst small) for LGW – BCN flight with VY (as we were originally booked on BA )
Also when sitting at the airport waiting for boarding looked on BA website at availability for flights from LHR – BCN that day , 3 morning flights had availability, not sure why we were not offered them
You can claim for Original Routing Credit and get the avios and TPs as though you flew on BA.
As to compensation they will claim cancellations were due to to the weather.
It’s quite possible that when the BA hols duty office was rebooking you that there was no space on the LHR flights and space only became available when other passengers cancelled.
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