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Sooooo
Flight out was fine (no more no less) on the wet leased Avion Express service out of Gatwick
Return flight not going so well. Morning flight out of LGW is 3 hours late so far and has no scheduled departure time – our return flight just has a guess at 5hr delay so far.
BA checkin desk refuse to give out passenger rights card as the flight isn’t technically 2 hours late yet as it hasn’t left which an interesting approach to ducking that one…
Reasonable refreshments are not a problem, assuming we ever make it back EU261 will be to BA as marketing carrier or Avion Express as the operating one? (And god help us if the latter)
This is atill regarded as a BA flight so any claim would be to BA. It;s not like a code share.
I’ve not seen anyone saying BA have rejected claims on the gounds of ‘you flew on an avion flight not a BA one’
Claim from BA, everything about it is a BA flight except the metal and crew.
Based on Expertflyer and BA flight status I suspect this may be being operated by BA anyway
Avion Express seem to have run into some issues, they brought in another aircraft yesterday and ran some flights with horrible delays. Not sure BA will be having them back next year…
It’s still showing as being the aircraft that got in from France 6 hours late last night (or rather 1am this morning) so perhaps it’s having a lie in..
Operationally it must be a nightmare for BA to handle irrops involving other operators so when they’re unreliable (looking at the aircraft history, they seem to be running late everywhere) they must be a massive headache for BA.
Wonder if they wish they had enough crew of their own to run some sort of airline instead of a complicated marketing business?
“Wonder if they wish they had enough crew of their own to run some sort of airline instead of a complicated marketing business?”
Love that, @chrisasaurus. Very impressed – though sad about your delay.
Poor ground staff are not really any match for you… Please keep us informed including up to the results of your claims for compo plus of course reasonable local meals, refreshment, accommodation and transport to and from, if necessary.
I’ve got the popcorn out, but actually I’m feeling a teeny tiny bit sorry for BA.
Well logistics first – any anyone any experience of getting into the lounge with one child using OW Emerald status, then leaving and entering a second time with Amex/PP?
They scan your Boarding Pass but I don’t k ow if it’s to assess eligibility and flight time or to record the visit to prevent this?
but actually I’m feeling a teeny tiny bit sorry for BA.
What’s happend to the real Lady London? Feeeling sorry for BA? Goodness!
This was all of their own making in selling flights they more then likely knew they wouldn’t be able to operate because of a lack of crews and planes.
Must be costing them a fortune in compo and lost goodwill and that’s before whatever it is they are paying Avion. I hope they have good penalty clauses in the contract.
I’m guessing you’re on the BA2633?
Interestingly Google has this showing as delayed until 12:45 which is 5 minutes under 2 hours. Conveniently that means no need for refreshment vouchers!
That said I believe the requirement to give vouchers only happens when a plane has actually been delayed by 2 hours beyond scheduled departure. So when it is 12:50 your time that’s when you ask for vouchers. Or just go buy food and soft drinks yourself and claim off BA afterwards.
Flightradar shows the outbound 2632 as due to depart LGW at 11:15 which means there’s no way you’re flying back 12:45.
That said BA flight status shows you’re leaving at 15:15
Well logistics first – any anyone any experience of getting into the lounge with one child using OW Emerald status, then leaving and entering a second time with Amex/PP?
They scan your Boarding Pass but I don’t k ow if it’s to assess eligibility and flight time or to record the visit to prevent this?
Going to depend on the lounge. In theory they’ll get paid for you twice so worth a go!
Seems like it is Avion Express and it’s boarding now at Gatwick
Yep, all correct above – and as a reference point all good and in lounge rehydrating.
Gatwick live departures shows final call for the outbound leg so hopefully the 15.05 shown here on the departures board is roughly correct.
Ref Lady London I think the feeling sorry is in part for the snark that they’ll enjoy in my letter and the fact I’ll be making every pax write down EU261 on their phones to encourage appropriate compensation for those who would be unaware because BA are avoiding handing out the rights text.
BA don’t get sympathy from me they were glad to take my money for a flight then when they realised they’d fired all the crew needed to run it and couldn’t recruit to Euroflyer fast enough on account they chose to rope in Avion express without too much concern about how it was they somehow had so much capacity that BA couldn’t build themselves.
Mostly I’m just grumpy because I got up very early for what is now a 3pm flight but at checkin we could have been advised but weren’t – all went downhill after queuing for security and finding our boarding cards didn’t work because it was too early for the new flight time. Given we checked in well after 2632 was meant to have left they knew it was delayed. How many people could have retrieved chargers, or whatever else from bags at that point if they’d been advised and not spent 20 mins queuing for security in vain?
The aircraft is en route so I’d say you’re looking at more like 4pm unfortunately. Very annoying but should be slam dunk for the compensation which hopefully eases the pain a little…
@Chrisasaurus BA won’t read whatever snarky comment you write in the online compensation claim; they will just decide whether your flight is or isn’t eligible so not worth too much of your time. It’s also not necessarily in your interests to get lots of people applying as there are some anecdotal suggestions that more claims = more creative refusals.
And with that, JDB, I’ve just got my mojo back.
So passengers shouldn’t claim their rights? Just in case BA has wronged too many passengers they might have to pay out for?
If, faced with the still minuscule proportion of wronged passengers that will claim, BA resorts to putting out lies, then let’s hope they do it in this case. As it will be so obvious (and beatable) that with a bit of luck it will show up BA’s other lies about air traffic control restrictions. When the fact was that BA has sold flights they didn’t have aircraft or crew for and without contingency for minor frequently encountered ops issues on top.
There. I feel better now.
I have found recently that when complaining about trivial issues (eg no food for sale loaded on short haul, being reasonable but disappointed that they didn’t communicate earlier (eg at physical bag drop or by text) when as a passenger I might have acted on the information, seems to lead to a bundle of Avios or future travel voucher.
@LadyLondon I didn’t say passengers shouldn’t claim their rights but it’s entirely pointless writing a snarky letter making all sorts of allegations about BA’s planning and intentions which are complete guesswork and don’t assist a claim in any way.
What people are forgetting is that as demand has increased summer travel is just reverting to mean. In addition to the specific operational issues affecting EasyJet and the Wizz engine recalls, BA has staffing issues albeit much less bad than last year, everyone is short of aircraft so there is less flex in the system. While you don’t believe aircraft are ever delayed by ATC or other reasons outside the airlines’ control the last four months have been absolutely terrible for weather and specific ATC problems right across Europe in addition to the reduced airspace capacity.
Data point for anyone following behind – email update last week to my case (logged as soon as home) and compensation (EU261 only) paid.
Did manage to get vouchers for food (another side note ALC lounge is pretty dire for food) though at ALC prices it covered under 50% of the bill for takeaway Subway sandwiches and Salads from the deli-like place.
So at least there was no nonsense from paying out the claim, other than 2 month delay.
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