-
I’ve applied for the Barclaycard avios Plus card a about 3 weeks ago, but despite having a Barclays current account and using the same details for the application, my application is still pending as they “check some details” however this seems a long time. Has anyone else experienced this before? I had a Hilton BC before but closed 2 or more years ago so I don’t think that should affect it.
Sounds like Barclay’s IT systems are as bad as BA’s. I suspect the application has fallen down the back of a server, never to be processed on a queue of work. Last week someone posted on HfP about an application that was still pending since September 2024 – absolute nonsense!!
Try calling and good luck.Congratulations to me, this is my 100th post! Please send money or Avios, thanks.
Congratulations to me, this is my 100th post! Please send money or Avios, thanks.
That’s nothing on @NorthernLass – she has over 10K posts! 😀
I am in same situation. Tomorrow will be 4 weeks since applying.
Several calls have said same thing – they are “checking some things” – but havent asked me for any further details/proof of income etc.I also closed a Barclays Avios card over 2 years ago.
Definitely odd. I have a barclays current account and had the avios plus card more than 2 years ago and applied in the beginning of January and got an approved message straight away, so I would definitely call them to see what’s going on. I was even able to start using the card with details from the app (on the day after I was approved) before having it physically so it feels things have improved a bit – but then your case shows that maybe not?
I call weekly to get the same response – “You will hear via letter when the decision is made”
I’ve lodged a formal complaint after waiting four weeks. I was promised a call back by close of play today (needless to say, that didn’t happen). I was convinced the application was just “lost”… as I see others are affected I’m beginning to think they have a problem, or a policy, they are not telling us about.
I’ve lodged a formal complaint after waiting four weeks. I was promised a call back by close of play today (needless to say, that didn’t happen). I was convinced the application was just “lost”… as I see others are affected I’m beginning to think they have a problem, or a policy, they are not telling us about.
Barclays, like other legacy banks, is incredibly compliance and process driven. If the details in your application don’t match very, very precisely match any records they have or the external sources they use, the application will go for manual review by various teams. Amex, fintechs or pure credit card providers are very different to the banks who are terrified of making mistakes, so if there’s something picked up during the automated process they can be very slow. There doesn’t need to be anything serious, it might be a very small inconsequential detail that’s temporarily blocking approval.
Interesting info from @JDB. Still doesn’t excuse Barclays. I mean how long does it take to manually review an application? And I hope they don’t blame it on workload or only having a small team to do the manual reviews as that would suggest an awful lot of initial rejections.
This is one reason of several why I hang on to my Hhonors Barclaycard. I would rather forego Avios than be stuck in limbo waiting for some compliance employees to actually do something. And I don’t like the idea of having to wait 6 months after cancelling my existing card in order to apply for an Avios card and hope that I am approved.
Hi – I had exactly the same over Christmas – waited approx 3 weeks. Only after I complained did they admit that the application was stuck in the ether. The initial response was for me to wait 6 months. I challenged that and they eventually did a manual cancellation of the application.
My learn was give up on the original application, raise a complaint and get the original app manually cancelled. It’s a faff, but better than the alternative.
Good luck!
Hi – I had exactly the same over Christmas – waited approx 3 weeks. Only after I complained did they admit that the application was stuck in the ether. The initial response was for me to wait 6 months. I challenged that and they eventually did a manual cancellation of the application.
My learn was give up on the original application, raise a complaint and get the original app manually cancelled. It’s a faff, but better than the alternative.
Good luck!
Were you able to reapply after that or was it more to get closure on the application being pending?
They seem very disorganised/slow/rubbish at opening accounts. Took me weeks and a formal complaint to get my account open last year, and even after all that it started with a £200 credit limit until I’d sent in payslips etc. Not encountered anything similar from any other bank.
I ended up going into a Branch to sort out my Avios Barclaycard, the person dealing with me had to ring up the same rubbish phone line we have to call.
She was getting nowhere with the phone agent she was dealing with, so she silently mouthed to be ‘I’m going to hang up and try again’. The irony. She was brilliant and spent ages sorting it out and getting my card unfrozen. Sometimes you just can’t beat face to face service, provided you go in with the right attitude.
Complaint paid off, card in the post. For anyone waiting over a fortnight I’d recommend the same approach — something had indeed gone wrong with their processing.
Complaint paid off, card in the post. For anyone waiting over a fortnight I’d recommend the same approach — something had indeed gone wrong with their processing.
Glad it got sorted.
Was on the phone to BarclayCard just now who are telling me that I cannot get an upgarde voucher on my Barclaycard Premium card again, as its a one time offer.
I explained that you can pay £200 per year and do it repeatedly but the agent is assertively telling me I’m wrong.
A second agent couldn’t answer my question: What date can i start collecting again from? I did say I thought it was at the end of my collection period – she refused to answer the question several times and kept putting me on hold.
What exactly are you asking here? Do you currently hold an avios Barclaycard? If so, your spend target resets at the card anniversary, regardless of how quickly you earned your voucher.
If you have an offer in your account to change to a different avios Barclaycard, you will start earning once you change to that card. Similarly if you cancel the card, re-apply and get accepted, you will start your earning clock again.
You won’t get anything for offering to pay them £200, not sure where you’re getting this from?!
Yeah, pretty meaningless post I’m afraid.
No such thing as Barclaycard Premium, Avios or Avios Plus to earn a voucher every 12 months. The monthly fee for the latter is either £20 or £15 if you also have the Avios Rewards current account, so £200 – sorry no idea.
I was told to re-apply as my 5 week old application is “stuck in the system”.
Having done that – the eligibility checker said it wasnt working.
Applied anyway. Got the same “we have to check a few things” message at the end. Received no email confirmation of the application.
Not feeling very optimistic !
I was told to re-apply as my 5 week old application is “stuck in the system”.
Having done that – the eligibility checker said it wasnt working.
Applied anyway. Got the same “we have to check a few things” message at the end. Received no email confirmation of the application.
Not feeling very optimistic !
Did you get anywhere with this?
I have a very similar situation – applied 4 weeks ago and received a ‘few things to check, we’ll be in touch within 5 working days’ message. Heard nothing so called Barclays to check on it and was told they couldn’t see the application and that I should apply again. Did that today and received the exact same ‘things to check’ message as before.
Not optimistic here either. Suspect I’ll have to wait another week and hear nothing, then put a complaint in.
I was told to re-apply as my 5 week old application is “stuck in the system”.
Having done that – the eligibility checker said it wasnt working.
Applied anyway. Got the same “we have to check a few things” message at the end. Received no email confirmation of the application.
Not feeling very optimistic !
Did you get anywhere with this?
I have a very similar situation – applied 4 weeks ago and received a ‘few things to check, we’ll be in touch within 5 working days’ message. Heard nothing so called Barclays to check on it and was told they couldn’t see the application and that I should apply again. Did that today and received the exact same ‘things to check’ message as before.
Not optimistic here either. Suspect I’ll have to wait another week and hear nothing, then put a complaint in.
Nope. Still no response from them. Called and was told it’s still being checked ! But this time I was given an application reference so “it’s easier to chase when you call again!!”
An update, but not much of one – I phoned up to ask about the progress. The customer service agent said they checked with the Barclaycard team and that my application was there but still in progress and that I’d have to wait, but I might expect to hear a response in the next week or so. I insisted despite pushback to raise a complaint. A couple of weeks later and I get a letter saying my complaint has been resolved but still no sign of a decision on the application. What a joke.
Congratulations to me, this is my 100th post! Please send money or Avios, thanks.
That’s nothing on @NorthernLass – she has over 10K posts! 😀
Congratulations to me, this is my 100th post! Please send money or Avios, thanks.
That’s nothing on @NorthernLass – she has over 10K posts! 😀
Her other half runs the house, shopping, gardening, cleaning, ironing, washing up. I know how he feels…little time for posts !
On my latest chase-up phone call last week I was given a Freepost postal address to write to!! I have done this, and still heard nothing back….. I think it is the Barclaycard complaints office…… Though I did not ask to make a complaint.
Not sure what else I can doI’m in this boat now …currently on the phone insisting they submit formal complaint . I had to push very hard to do this as the operator didn’t want to accept the complaint. Apparently they are going to write to me in 5 days asking for documents but he can’t confirm what they need . This despite being a Barclays customer for 30 years so they can confirm the salary etc . Very frustrating !
- You must be logged in to reply to this topic.
Popular articles this week:
