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Interested in comments on the issue of refused entry to Priority Pass lounges. On a recent trip across the UK, Europe and Asia we were refused entry to 7 out of the 10 lounges that we tried to access on the basis that they were fully committed (even when they had no more that a handful of pax).
Complained to Amex who said nothing to do with us speak to Priority Pass. Priority Pass say nothing to do with us speak to the lounge as they are 3rd party providers. Speak to lounge and they say speak to Priority Pass.
Everyone is passing the buck, no-one is taking responsibility yet Amex are happy to collect £595 a year and one of the supposed benefits only works 30% of the time. What is your experience?
Experience is phone Amex to cancel citing the useless priority pass as the reason. Be passed to retentions, get a spiel (which will now include talking about dining credit) and be offered a retention bonus to stay.
How much retention bonus were you offered to stay?
Business Platinum don’t seem to care and when I tried to cancel (on chat and 2 different Brighton agents) and spoke to retention advised no offer but ‘try again in a couple days’. Quite why a few days will make a difference who knows.
As it is a packaged product would be interesting to see if any claimed via FOS
- This reply was modified 55 years, 4 months ago by .
“As it is a packaged product would be interesting to see if any claimed via FOS”
This is a very interesting point, although I recall with the current account debacle, the issue was primarily if you had used some of the benefits at some point then the banks had a defence.
So the £50 Harvey Nicks voucher is probably a good guarantee against this. Given the price the Aspire lounges are now selling space for, I’m not surprised they don’t want anything to do with PP. It does seem as if a rethink is necessary, though, as it sets an expectation that can’t be delivered against.
Am flying out of BHX this weekend and would pay to reserve a space in No.1 lounge but have no confidence that i’ll get through security in time… (Fast track suspended at BHX even with the lounge add on)
“As it is a packaged product would be interesting to see if any claimed via FOS”
This is a very interesting point, although I recall with the current account debacle, the issue was primarily if you had used some of the benefits at some point then the banks had a defence.
So the £50 Harvey Nicks voucher is probably a good guarantee against this. Given the price the Aspire lounges are now selling space for, I’m not surprised they don’t want anything to do with PP. It does seem as if a rethink is necessary, though, as it sets an expectation that can’t be delivered against.
Am flying out of BHX this weekend and would pay to reserve a space in No.1 lounge but have no confidence that i’ll get through security in time… (Fast track suspended at BHX even with the lounge add on)
Good luck out of BHX, last through there a few weeks back, 1 hour queue at security and all lounges refused entry with PP. If you book No.1 from memory needs to be 3 days before travel.
- This reply was modified 55 years, 4 months ago by .
How much retention bonus were you offered to stay?
There’s a massive thread on this and the experience was my wife’s but 35k.
https://www.headforpoints.com/forums/topic/platinum-retention-offers/
Hopefully I’ll find out soon, I put in a complaint to AmEx that fobbed me off stating 3rd party blah, blah, blah so raised it with the FOS.
Hopefully I’ll find out soon, I put in a complaint to AmEx that fobbed me off stating 3rd party blah, blah, blah so raised it with the FOS.
If you have complained to the FOS, what remedy are you seeking?
Hopefully I’ll find out soon, I put in a complaint to AmEx that fobbed me off stating 3rd party blah, blah, blah so raised it with the FOS.
Post the response when you hear from FOS. I think the issue is very wide spread and Amex are just passing the buck.
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