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Just got an email from Radisson saying that I have been downgraded from Premium to Club (and indeed it is reflected on the Radisson website/app). AFAIK Radisson Premium is still a Plat benefit, right? Not that I really care that much about Radisson – but Radisson Blu does have a number of useful airport hotels (I used to find the Hamburg one quite useful back when I travelled there regularly).
Anyone else had this email? Anyone know what’s going on here? Could it be because I forgot to update my address with Radisson when I moved a few months ago? (I know that many Amex partners validate your address when you first link your accounts – but surely they don’t continually for mismatches?)
Hoping it’s an IT error, and not sure if I care enough to dispute it …
My supp holder has had it
Same for me. I got the email today and the downgrade is reflected in the online account. I haven’t stayed at a Radisson in a few years, so I’m not too bothered.
Also got the same email.
Checked the Amex Platinum benefits page and my Radisson number is still linked so either it was an error on Radisson side or the benefit may have been removed.Just adding to the list of folks who got this email. Me too.
I had the same email yesterday, will try and contact Amex to see what’s happening.
I called Radisson Rewards customer service twice, and they explained the downgrade was due to not having enough stays to maintain Premium status. I mentioned that I have a screenshot from my Amex Platinum account, which shows that I should still have Premium status. They suggested I email them, so I did to the email address they gave, attaching the screenshot and a link to the Amex Platinum benefits page. Unfortunately, I’ve only received bounce-back messages. I’ve sent an online message.
Got the downgrade email a few days ago and have just now received an upgrade email. Looks like an IT / comms issue that’s now been resolved.
I called, the person said they would check and call me back.
10minutes later they called back, apologised and said it would be fixed in “around 5 working days”.I have had the email now: upgrading me!
Hopefully everyone will get sortedMy experience is having received the Radisson downgrading email last week, I rang Radisson and was assured ‘we will look into it and get back yo you’. Having received no response, I rang them this morning, and was told the rules had been changed (presumably unilaterally by Radisson), such that if you don’t stay for over 12 months, you will be downgraded regardless of Amex status. The CS Agent was very sure of his ground!
I then rang Amex Plat CS and the first agent wasn’t aware of any issues and put me through to another department, who confirmed Amex are aware of the problem, the change hadn’t been sanctioned by Amex, and some Marriott account holders had been similarly downgraded. Having stayed at a Marriott property within the last 12 months, I can’t comment on this latter information.
I was left with the distinct impression that Amex are still pushing for a resolution with both companies.
It would be interesting to read the contents of the email restoring Radisson status.My experience is having received the Radisson downgrading email last week, I rang Radisson and was assured ‘we will look into it and get back yo you’. Having received no response, I rang them this morning, and was told the rules had been changed (presumably unilaterally by Radisson), such that if you don’t stay for over 12 months, you will be downgraded regardless of Amex status. The CS Agent was very sure of his ground!
I then rang Amex Plat CS and the first agent wasn’t aware of any issues and put me through to another department, who confirmed Amex are aware of the problem, the change hadn’t been sanctioned by Amex, and some Marriott account holders had been similarly downgraded. Having stayed at a Marriott property within the last 12 months, I can’t comment on this latter information.
I was left with the distinct impression that Amex are still pushing for a resolution with both companies.
It would be interesting to read the contents of the email restoring Radisson status.I never received the email to say my status had be restored, it just happened but I have done a stay at Radisson in the past 5 months and that didn’t make a difference in my case.
Not got my Radisson Premium status back yet (not contacted anyone about it, though). Still have my Marriott Gold status. Not stayed in either recently.
Looks like they aren’t automatically reverting the status, I’ve contacted them twice now and they are yet to upgrade me back to Premium again.
Don’t know if it’s possible but have you tried unlinking your Radisson account on the AMEX site and linking it back?
Having spoken to both Amex and Radisson in the last couple of days, both confirmed that the downgrading was due to a ‘computer error’, and steps to revert affected accounts is expected over the coming couple of weeks. I guess that the downgrading was triggered automatically, but the reversion will require a manual trawl through every account to see if the original downgrading was in error.
I didn’t get any emails but discovered my status was downgraded when I was going to book. Spoke to CS but barely intelligible, hopefully they will sort it out. Made it clear I wouldn’t book until status had been corrected.
Has anyone had this sorted yet?
Good news, just had my downgrade reversed after a few telephone calls and messages, back to Premium courtesy of Amex
No downgrade here, but I have had a couple of stays. So that fits with the theory that they were downgrading inactive members.
Glad to see they’re reversing it.
Has anyone had this sorted yet?
Yes, this morning. Repeated assurances that Premium status restoration was about to happen proved inaccurate. When I called last week to enquire why, I was asked to email in proof of my Amex Plat status, which I did, and this appears to have done the trick. Could be coincidental, of course!
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