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Wooah, I just checked my BAPP and have only 44 offers. Never seen it so low, usually around 70-80. My spending pattern hasn’t changed either. Rare to find an eye-catching one these days too and used to regularly have some gems posted on the chat forum.
I’d love 44 offers, I’ve had less than 10 on my green card all year and only about 20 or so on my gold card most of the time. I was going to upgrade green to platinum in a few months and ditch the Good card but the lack if offers is discouraging me.
44?! Lucky you! 😀
Very slow rotation on my Platinum and P2’s BAPP Amex card has a meagre 8 offers.
I don’t know what’s going on with Amex offers in our household.
It’s been pretty bleak on the Amex offers for a few months now. Frankie and Benny’s popping up this week sets the tone. Let’s hope after the summer hiatus, some decent offers start arriving – the autumn is usually quite good for the retail ones as they entice us in for our seasonal spending.
This is the kind of talk that leads to the never-ending return of Sweaty Betty and Lululemon offers.
Just checked, and I have 54 at the moment.
But, not all of these are different offers. John Lewis Opticians, Ray-Ban, Sunglass Hut, David Clulow, and Oliver peoples are technically 6 different offers, but in reality they are just spend £100 get £20 back up to 6 times at Luxxotica.
Wooah, I just checked my BAPP and have only 44 offers. Never seen it so low, usually around 70-80. My spending pattern hasn’t changed either. Rare to find an eye-catching one these days too and used to regularly have some gems posted on the chat forum.
This is quite normal for me. I have 46 offers on my Platinum card right now.
I’ve got 30 offers and I can’t remember when I last used one. There has been nothing to get excited about. I have nothing ‘saved’ . Sometime ago I recall totting them all up and reached the dizzy heights of over 100. Amex seem to be making themselves somewhat less attractive to the ordinary person ( me!) where I wouldn’t’ make the grade’ if applying for a BAPP now, even though I’ve never missed a payment in near enough 20 years!
This is the kind of talk that leads to the never-ending return of Sweaty Betty and Lululemon offers.
I’d totally forgotten about omnipresent Betty! That used to to irk me chronically and irrationally. Don’t miss that one iota. I do miss Hilton offers though. Loved that £175 at Waitrose a few years back and there wasn’t a shop small this summer either. That’s been so eroded recently that’s not worth bothering with really. Well I’m glad it’s not just me. It’s just the first time I have looked in a month or so and to see offers pretty much halved despite spending £12k on it in the last 5 months is annoying.
yup agree,` just binned 1x gold, 2 x gold budiness. 1 membership reward is poor against barclays and virgin now and the offers are rubbish. The most excitement I got was as superdrug offer on my blues. They are literally pricing themselves out of being a viable option
My Platinum Cashback Everyday has like 6 offers on there and my Gold only has about 45. Quite a shame that the number of offers are dropping.
Could these be related to the recent changes that took effect at the end of July?
47 on BAPP and 16 (including the two dining and HN standard offers) on a Platinum for me, but I too have had between 70 and 80 offers on BAPP in the past.
I only used an Avis offer in the last two months as there have not been any other interesting ones.
Platinum has reached a new low of nine offers. BAPP is slightly better with around 20 but neither have anything that is particularly appealing.
If things don’t improve soon I think i will give up on the Plat but forst need to spend/transfer my 200k membership points
For me it’s not how many there are (or aren’t) but the fact that there is zero to interest me. Absolutely nothing saved or used in months. This is across Platinum, BAPP and blue. As has been said, no shop small this summer and no doubt the winter version will erode again.
Life’s got a bit tough for Amex in the UK and since they have been blowing the budget on SUBs, retentions and referrals, there’s not much left for offers many of which they have to pay for or contribute towards. From a retailer perspective there’s now less FOMO by not being in the game.
Amex is in a mess from a customer perspective. The website looks 20 years out of date, is slow, clunky and frequently fails in part for days at a time. The app is nearly as dated. Offers are plunging. Customer service lines are slow and clueless. Complaints aren’t resolved within FCA deadlines. Churners are subsidised by loyal customers. Card benefits are a random mismatch with little focus.
Even their advertising is a mess. Their imagery suggests that they are deeply embarrassed by large subsets of their customers – older people, white people, non-metropolitan men. You will never find a white middle-aged man in their adverts, even though that group has enormous spending power.
Amex is in no way a company that I regard as aspirational or relevant to me. I engage with it purely on a transactional basis, and with no sense of trust or loyalty.
Amex is in no way a company that I regard as aspirational or relevant to me. I engage with it purely on a transactional basis, and with no sense of trust or loyalty.
This is the way.
The new UK country manager has been in post for about a year and has presided over a general decline in service and product standards but has elected to step up inducements rather than to address the underlying problem. They don’t really know who their customer is and she simply doesn’t listen to customers or accept internal views on innovation/improvement.
She probably won’t spend much longer in post then, but will be paid a couple of million in compensation when sacked for failure and incompetence!!
Amex is in a mess from a customer perspective. The website looks 20 years out of date, is slow, clunky and frequently fails in part for days at a time. The app is nearly as dated. Offers are plunging. Customer service lines are slow and clueless. Complaints aren’t resolved within FCA deadlines. Churners are subsidised by loyal customers. Card benefits are a random mismatch with little focus.
Even their advertising is a mess. Their imagery suggests that they are deeply embarrassed by large subsets of their customers – older people, white people, non-metropolitan men. You will never find a white middle-aged man in their adverts, even though that group has enormous spending power.
Amex is in no way a company that I regard as aspirational or relevant to me. I engage with it purely on a transactional basis, and with no sense of trust or loyalty.
Re your point on adverts, that is the case with adverts for any company and has been the situation about three years now. It’s utterly ridiculous.
Amex is in no way a company that I regard as aspirational or relevant to me. I engage with it purely on a transactional basis, and with no sense of trust or loyalty.
This is the way.
It’s the way with Amex, but life is simpler and more enjoyable when you deal with businesses that you trust.
For food, I trust Aldi on price and M&S on quality. I don’t trust Tesco, Sainsbury’s, Morrison’s or Asda in either of those ways, so hate shopping there.
Trust is hard-won but easily lost. Amex has a relatively affluent customer base that has many choices, and I would not want to bet on its future success.
Even their advertising is a mess. Their imagery suggests that they are deeply embarrassed by large subsets of their customers – older people, white people, non-metropolitan men. You will never find a white middle-aged man in their adverts, even though that group has enormous spending power.
Why would they spend money trying to attract a demographic that is already well aware of their products?
Even their advertising is a mess. Their imagery suggests that they are deeply embarrassed by large subsets of their customers – older people, white people, non-metropolitan men. You will never find a white middle-aged man in their adverts, even though that group has enormous spending power.
Why would they spend money trying to attract a demographic that is already well aware of their products?
If you go by that rationale you’d find McDonalds targeting the velvet hairband & pearls brigade.
I have 8 offers on the ARCC (held for 5 years) and 22 offers on Marriott Amex (held since launch).
The ARCC is the default card I use for all payments that take Amex and I literally only use the Marriott card when booking Bonvoy hotels or paying incidentals in them.
As far I can see, the ARCC has never had more than 10 offers on it at any given time. Poor show
Even their advertising is a mess. Their imagery suggests that they are deeply embarrassed by large subsets of their customers – older people, white people, non-metropolitan men. You will never find a white middle-aged man in their adverts, even though that group has enormous spending power.
This is such a bizarre statement…
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