Problem with the Amex app in iOS 15

[ElSemm]

Anyone having trouble when opening their Amex app on iPhone iOS15? Every time it asks me for a code via text or email. Think this started when I upgraded iOS to 15. Have reinstalled but still the same.

• This topic was modified 55 years, 3 months ago by .

[can]

Works fine for me on iOS 15.1

[dst87]

ElSemm wrote:

Anyone having trouble when opening their Amex app on iPhone iOS15? Every time it asks me for a code via text or email. Think this started when I upgraded iOS to 15. Have reinstalled but still the same.

Yes! I had this and it was driving me mad. They seem to have adding a setting or changed a default that causes this. Here’s the fix:

1. Open the Amex App
2. Tap Account > Two-Step Verification
3. Ensure Remember This Device is turned on

That should solve the problem.

[List]

@dst87

Works a treat. Thanks for that it’s been driving me insane.

[ElSemm]

Brilliant that’s fixed it. Many thanks. Forums work!