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Hi, hoping someone may have experience of this.
We’ve had to cancel a planned trip to London which was using my IHG Ambassador free night certificate. It expires on 1st August and we’ll definitely not be able to use it by then.
Anyone have experience of getting it extended please? How would I be best to go about that?
It’s definitely possible. Email the Ambassador office, state personal circs, lay it on thick about being a loyal member, etc, be prepared to grovel a bit!
No need to grovel or lay anything on thick.
Asking for an extension is perfectly allowed and is in one of the T&Cs.
But you’re only allowed a couple of extensions and the length of time is limited by how long you’ve been an AMB.
Check the T&Cs before calling so you’re aware of what’s available to you.
No need to grovel or lay anything on thick.
Asking for an extension is perfectly allowed and is in one of the T&Cs.
But you’re only allowed a couple of extensions and the length of time is limited by how long you’ve been an AMB.
Check the T&Cs before calling so you’re aware of what’s available to you.
23. The Complimentary Weekend Night may be redeemed up until the expiry date of the Ambassador membership, or within the original expiry date of the Ambassador membership, if the membership has been extended. The Complimentary Weekend Night, cannot be extended and is redeemable once only in conjunction with a minimum two-night paid stay when booking the Ambassador Complimentary Weekend Night’ rate at InterContinental Hotels & Resorts. It is not valid to be used on any other rates.
There is nothing to support extending 241 certs in the terms. You’re thinking of extending membership for 2/6 months (which by default doesn’t extend certificates) and which was removed from the amb terms last year.
Yes, no longer possible to extend amb certificates and membership.
So you may well need to grovel and lay it on thick, especially if you get a refusal on first asking, which has happened to me a couple of times!
Thanks all. Will send them an email over the weekend and I’ll report back on my success.
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