Aeromexico / Virgin Flying Club number issues

[adwoot]

I’ve an Aeromexico flight coming up and trying to add my and my wife’s FC numbers as a partner airline. Computer says no, spoke to an AM customer services rep and says that the numbers I have given do not bring an FC match so can’t assist further.

The names appear to match, we have a hyphenated surname but the FC account and all bookings are stored without the hyphen/ no space after learning previous lessons about this.

So what’s the best route to resolve – Virgin customer services or is there a AM email address which has humans who can respond? I tried the AM chat support too but no response as it’s in the too difficult category.

[NorthernLass]

Is there any way you can make the booking appear in your FC account? I’ve got an AM booking, but I did it from the the VS account so the FC number is already there. The PNR is in the same format as a VS booking, but I don’t know if AM issue them in the same way?

[Lula]

I had the same issue with Aeromexico flights. Got the Virgin number added on at airport check in. Couldn’t do it online at all.

[JDB]

NorthernLass wrote:

Is there any way you can make the booking appear in your FC account? I’ve got an AM booking, but I did it from the the VS account so the FC number is already there. The PNR is in the same format as a VS booking, but I don’t know if AM issue them in the same way?

Aeroméxico is a Sabre based airline whereas Virgin is, owing to its ownership, based on Deltamatic so your booking will have a different type of PNR that may not be compatible. I’m not sure if VS uses a different system or GDS when booking on partner airlines The AM app is excellent.

[adwoot]

Thanks everyone, I booked with AM direct so I think the only immediate option is to try at check in. It’s not a massive issue as I do not have VA status but would like the points (assuming they award them) as it is a Business Class domestic booking.

[supergraeme]

Does anyone know when Aeromexico flights become available to book through VFC? I know 331 days is the rule but I’m looking 326 days out and Virgin say there’s nothing. Of course that may be true, I just lack faith. Is there a way to check? KLM just shows Copa Airlines.