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I was trying to add my regional flight to my inbound long haul from BKK-LGW, booked on T-355 so the LGW-GLA was not available that time. I was told I had to pay extra ~£11 per pax. So ~£33 for 3 pax. It is not breaking the bank but just want to double check with HfPer here if this is correct as reading many comments here that BA back-office can incorrectly recalculate the tax.
Yesterday, the agent said she needed to send this to the back-office to do it manually but mentioned I should not be paying anything extra. I received an email this morning asking me to call BA.
In my experience I’ve never had to pay extra avios / tax / surcharge when adding regional connecting flight. Note that I already paid £172 per pax for BKK-LGW leg. Kindly correct me if I am wrong.
Thanks in advanced.
There shouldn’t be any additional cost for this, but recently a few readers have reported being charged a fee. It sounds as though there’s a training issue with many BA agents these days.
That said, are you connecting outside 24 hours of arriving from BKK and when was the domestic flight released? Both these things can make you liable to pay charges.
Thanks @NorthernLass
Yesterday I spoke to BA agent in the UK. Today I did go through to India based ones. That may explain it but receiving such email from the back-office does mean that something is required.
Edit: I just went and tried to a do a dummy booking (same route but this time all the way to GLA). The tax is indeed ~£11 higher than stopping at LGW. This is for max. avios option. So it complicated things up a bit… So fair enough. I will just call back and pay BA! 😀
At the risk of the wrath of Northern Lass….!
It has always been so, at least in Scotland. The domestic leg has never been “free”, although it is often described as such.
One has to pay the extra Scottish airport fees. There is no extra UK APD (no UK APD at all since it is an inbound connecting flight) or avios, but Edinburgh and Glasgow Airports still want their whack.
Weird.
I have never had to pay any additional amounts if it is booked as a reward flight saver where these amounts are absorbed by BA. I have only had to pay it when the flight prices use the actual fees and taxes e.g. flying from Hong Kong.
Is there a chance that this is because the operator is Emerald Airlines and not BA?
@Colin, not wrath, but confusion!
BA does charge for domestic add-ons on short-haul routes, and until they moved to RFS, this did incur a fee dependent on the regional airport from where you were departing.
After the move to RFS, however, the fees became aligned to the RFS cash element, as @Froggee notes. This has never affected long-haul departures, however, where the domestic add-on should not attract any avios or cash cost.
I’m wondering now if this is where the agent has become confused – short haul v long haul?
@Froggee – I think if this was a booking with Emerald per se, there might be some sort of charge, but isn’t BA just using their planes for BA flights?There is definite weirdness.
Now the day is done, I had a look at pricing it up and initially it gave low tax pricing (different for flying to LGW and GLA- approx £20 different) but when you actually click through to buy it, the pricing then reverts to reward flight saver pricing i.e. the same for GLA and LGW. That was in economy. I then did the same in business and it would actually let me book it clicking through for only £162.30 to LGW and £182.68 to GLA.
So if you had paid reward flight saver fees of £287.50 then there should be nothing further to pay but you only paid the actual fees/surcharges number so then have to top up for the add on to GLA.
I would file this under life is too short and attempt to pay the £33. The alternative is they won’t ticket it or they ask for even more money for the full reward flight saver amount.
The most important point @Vit is this is the classic sort of flight that fails to ticket so make sure you do the full look in app for each person and see that there is an e-ticket number for both legs so you don’t come unstuck at BKK when you check in for your flight home.
By any chance did you book the original flight a couple of months ago!? Im trying to work out how you paid £172 and the pound has strengthened against the baht in that time.
Hi @Froggee
Just about to hit the bed as been a long day here in 38 deg Celsius Thailand!
Totally agreed with you that falls in to that life is too short for such and will call back tomorrow to get it paid and tickets issued. I have been warned about such incidences. by a nice BA agent yesterday and did read them here too.
I booked mine about a month ago, 3 pax in club online. I would call luck more than anything else. GBP to THB was still around 42.5 I would say compared to now. It still shows me similar amount as with maximum avios option as I tried to do a dummy booking again in Club.
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