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So I received this great email in my inbox this afternoon:
“Get to Gold the easy way
To thank you for being a valued guest, we are giving you the chance to get Gold Status* by booking just five nights in the next three months with any of our brands such as Novotel, Pullman and more. Book your five nights in one stay or over different separate stays.Unlock exclusive benefits that usually require 30 nights’ stay to earn, like Room Upgrades, Guaranteed room availability and Early check-in or late check-out.
Here’s your exclusive Gold status activation code:”
AND the activation code doesn’t work.
🙄
Anyone else had any success or failure with this?
TIA
yep same issue for me. i have sent them a email.
That sounds like classic Accor 😁
yep same issue for me. i have sent them a email.
Same. Waiting game now I suppose!
That sounds like classic Accor 😁
Indeed it does 😀
Just got this email from Accor HQ (not a case related email):
“We’re aware that there was an issue validating your Gold Status from the email we sent yesterday, and we sincerely apologise for the inconvenience this may have caused.
We’re actively looking into this as a priority and will be in contact with you when we have an update to share. We appreciate your patience while we work on a resolution.
Once again, we’re truly sorry for the disruption, and we want to assure you that we’re doing everything we can to make things right as quickly as possible, so please keep an eye on your email inbox.
Thank you for your understanding.”
Seems like they had a few phonecalls/emails!
Just got this email from Accor HQ (not a case related email):
“We’re aware that there was an issue validating your Gold Status from the email we sent yesterday, and we sincerely apologise for the inconvenience this may have caused.
We’re actively looking into this as a priority and will be in contact with you when we have an update to share. We appreciate your patience while we work on a resolution.Once again, we’re truly sorry for the disruption, and we want to assure you that we’re doing everything we can to make things right as quickly as possible, so please keep an eye on your email inbox.
Thank you for your understanding.”
Seems like they had a few phonecalls/emails!
that means they wont renew you, wont honour the offer either
the email is just a warm up for damage controlthat means they wont renew you, wont honour the offer either
the email is just a warm up for damage controlThat would be an interesting twist!
Just got this email from Accor HQ (not a case related email):
“We’re aware that there was an issue validating your Gold Status from the email we sent yesterday, and we sincerely apologise for the inconvenience this may have caused.
We’re actively looking into this as a priority and will be in contact with you when we have an update to share. We appreciate your patience while we work on a resolution.Once again, we’re truly sorry for the disruption, and we want to assure you that we’re doing everything we can to make things right as quickly as possible, so please keep an eye on your email inbox.
Thank you for your understanding.”
Seems like they had a few phonecalls/emails!
The originally sent code worked for me this morning, after problems with it yesterday. Upgrade of the account profile page took less than a minute.
Yes, in fairness to them, they sent an update this evening, saying everything is now working and my account is now Gold.
I already have four nights booked which happen to fall during the qualifying period, so I will book one more to complete the challenge 🙂
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