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Return leg of a 241 Club World booking (SFO-LHR) cancelled last minute at the boarding gate. Talk that it was due to a crew issue. Family of 4. BA arranged overnight hotel and booked them on the Virgin 787 flight in Upper Class the next day, which sounds like a decent outcome vs. risk of downgrade etc. Question – if it was a crewing issue (not an exceptional circumstance), are they entitled to the EU261 compensation too? Is it irrelevant that the tickets are reward seats and booked via a 241 too? Thanks
@PB2 – crewing issues are considered to be within the normal operations of an airline so cannot constitute ‘extraordinary circumstances’. A relatively recent CJEU decision determined that even the death of a flight crew member at an outstation was not ‘extraordinary’. Of course, the actual reason formally given (rather than any ‘talk’) may differ!
The use of Avios and or a 241 is indeed irrelevant – each passenger, adult, child or infant, is entitled to the £520 absent any ‘extraordinary circumstances’ defence.
Yes entitled. We had a similar issue from Singapore. Flight cancelled at gate due to flight crew illness.
Returned next day on Singapore Airlines Business Class after a night and day in Singapore, paid for by BA.
On return we claimed under 261 plus cost of phone calls to BA. Got somewhere around £1100 for the two of us, paid after about 4 weeks of the claim.Submitting the claim was problematic. There is a brief chat here https://www.headforpoints.com/forums/topic/ba-online-compensation-form-not-working/
Thanks to you both 👍
Just to add there was the recent Supreme Court ruling that BA lost re sickness
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