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British Airways changes its boarding groups

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How does British Airways board its aircraft? Let’s take a look at the different boarding groups used.

First introduced in 2017, the British Airways boarding process involves ranking passengers based on status and cabin class.

Those with higher status or those travelling in premium classes board first; those with lower status or travelling in economy board later.

British Airways changes its boarding groups

The idea was to avoid the scrum of people hovering around the gate and streamline the process to make it more relaxing for everyone involved. That doesn’t always work, of course; often there are not enough seats at the gate to accomodate all passengers, leading to overcrowding regardless. It does at least mean that BA’s higher-value passengers get priority.

Not sure what group you are? Your group number should be printed in big letters on your boarding pass.

British Airways has recently changed the boarding process

British Airways recently brought in some changes which are designed to speed up boarding in Economy.

It was decided that ten boarding groups was too many. Who could have guessed?!

Groups 7-9 have been removed from long haul boarding and groups 6-9 have been removed from short haul boarding.

Economy passengers will now be split into Groups 4, 5 and 6 on long haul and Groups 4 and 5 on short haul.

These are set by seat row. Group 4 comprises the REAR part of the Economy cabin and Group 5 (and Group 6 on long haul) comprise the front part.

The idea is that Group 4 passengers can immediately access their seats at the back of the aircraft without being blocked by passengers sitting in rows nearer the front.

How does British Airways boarding now work?

BA treats boarding groups for short haul and long haul groups differently, further adding to the confusion, so we thought it was worth taking a look at the process.

Things get even more confusing when you consider ‘pre-boarding’ for customers who need assistance or have very young children, effectively increasing the number of groups even further.

How do British Airways boarding groups work?

British Airways short haul boarding groups

Anyone in Groups 0 to 3 is considered to be in a ‘Priority Group’. Here is how British Airways arranges its boarding:

Pre-boarding

Families with children under two years old or in pushchairs are invited to board first. They should arrive 50 minutes before departure so that pushchairs can be stored in the hold.

Escorted passengers with mobility assistance will also be pre-boarded.

Priority Group 0

Priority Group 1

  • Club Europe passengers (short-haul business class)
  • BA Executive Club Gold members
  • oneworld Emerald members

Priority Group 2

  • BA Executive Club Silver members
  • oneworld Sapphire members

Priority Group 3

  • BA Executive Club Bronze members
  • oneworld Ruby members
  • AerClub Silver, Platinum and Concierge members

Group 4

  • Euro Traveller (economy) passengers sitting in the rear of the cabin

Group 5

  • Euro Traveller (economy) passengers sitting in the front of the cabin

A quick note on hand baggage and boarding groups

On full short-haul flights, British Airways may insist that anyone travelling in Group 4 or Group 5 hands over wheely cases at the gate to be placed in the hold. This has become increasingly common.

How do British Airways boarding groups work?

British Airways long haul boarding groups

Anyone in Groups 1 to 3 is considered to be in a ‘Priority Group’. Here is how British Airways arranges boarding:

Pre-boarding

Families with children under two years old or with pushchairs are invited to board first. They should arrive 50 minutes before departure so that pushchairs can be stored in the hold.

Escorted passengers with mobility assistance will also be pre-boarded.

Priority Group 0

Priority Group 1

  • First passengers
  • BA Executive Club Gold members
  • oneworld Emerald members

Priority Group 2

  • Club World (business class) passengers
  • BA Executive Club Silver members
  • oneworld Sapphire members

Priority Group 3

  • World Traveller Plus (premium economy) passengers
  • BA Executive Club Bronze members
  • oneworld Ruby members
  • AerClub Silver, Platinum and Concierge members

Groups 4 to 6

  • World Traveller (economy) passengers

Groups 4 to 6 are arranged according to seat row. Group 4 is for passengers at the rear of the cabin whilst Group 6 is for those sitting in the first few rows.

Boarding with friends and family

If you’re travelling with your partner, friends or family, you may find that you all have different group numbers.

As per the BA website, you will be able to board together:

“It is possible that customers travelling together may receive different group numbers. In this case, please make your way to the gate where you will be able to board together.”

I often board in Group 1 with friends or family even though they have a lower group number on their boarding pass. Simply indicate to the gate staff that you are boarding together and it should be no problem.

Find out more

British Airways has a dedicated page on its website which explains the boarding process and which you can find here.

Comments (104)

  • Nick says:

    I always say the people running operations need to be sent to watch AA flights board. They have the group number boarding on the screen in huge size so it’s clear to everyone. And they’re trialling an alarm that rings when someone tries to board before their group. Lufty also sets the gates so they don’t let people through ahead of time. It’s not rocket science but somehow they’ve made it far more complicated than it needs to be.

    I’d also offer those who’ll have wheely bags taken off them to check them in upfront, it’s much quicker and avoids resentment… but costs money (the fee to Heathrow per bag sent through screening is fairly high) so won’t happen. Once the new website and back-end are finished and it creates an ‘underseat bag only’ category of customer then hopefully it can be looked at again.

    • AL says:

      This. All the US carriers do the big screens thing – it’s not hard. They should also restrict the scanners to only allow access if you’re in the current group.

      • Oliver says:

        What happens if you want a guest to board with you, which the article states that BA allows? An automated gate would reject them, causing a bottleneck whilst they wade out to seek assistance.

      • Simon Schus says:

        AA started doing that recently, there is manual override which works well and isn’t too slow (but mostly the boarding pass scan is not via automated gate, but a gate with a human gate agent standing at it for every person).

        • Peter M says:

          I was at FRA and Lufthansa flat out refused to let a group of 3 of us board together even though we were in the same row! “Nein nein nein” he cried, “only board with your own number!”

    • Roosit says:

      You mean someone who hands their wheely bags in should be allowed to Board in a higher priority group? If so, that’s already happening, at least it did happen to me and some others on a short haul BA at LHR a few months ago

  • Phillip says:

    Why can’t BA incorporate small children to the group numbers? Many other airlines do! Aegean’s Group 1 is families with Business and Gold in Group 2!

  • Paul says:

    Who would have thought that boarding from the rear was sensible. But you can bet BA are never going to apologise for the farce that exists now.

    The amount of baggage on board is simply unsafe and will inevitably lead to tragedy at some point. 2 bags for Club and transit everyone else 1.

    • RC says:

      Quite a claim that its ‘unsafe’ and ‘tragedy’. You mean you think its unsafe and as a layman you think there’ll be a tragedy. Lets not conflate opinion with facts.
      Clearly the CAA disagree, and they’re the experts. We don’t need self-appointed bag police please.

  • J says:

    For economy passengers (without status) who want to take a carry-on, Ryanair, easyJet etc is less stress. I regularly fly BA short haul without status and my carry-on is usually checked. Meanwhile people with status take a carry-on and a huge rucksack…

  • alexb says:

    i have just boarded ba 1308 lhr-abz this afternoon in club europe
    gate4a bus to plane
    group 1-3 was boarding at same time as group 4-8 all boarding at same time
    1 agent boarding group 1-3, 2 agents boarding 4-8 on this format we were in the last 6 people to board the flight,
    i was also on a flight from alc-lgw in Jan no priorty of any sort free for all.
    i get the feeling it is about BA taking off on time now

  • NorthernLass says:

    IME many pax congregate at and therefore block the entrance to the queuing lane, and you have no way of knowing which group they are actually in unless you ask them, which makes you look totally entitled 😂. I do think this is due to language difficulties in some cases, but some definitely try it on.

    I think it was at MEX, boarding an AM domestic flight, there was literally a separate lane for every boarding group! OH and I had lane 1 to ourselves, having made good use of VS points on AM business class.

    • AL says:

      Ah, AM MEX. The only airport frequented by a SkyTeam airline that claims that SkyPriority conferred on you by fare is different to that by status.

  • FatherOfFour says:

    Last time I boarded a BA flight with a group of friends, we were all given group 3 boarding thanks to my (at the time) bronze status. It can’t be inconceivable that many groups (especially mixed family adult parties) would have at least one person with status in the group, thus “everybody” ends up in 0-3.
    From the wording in the article, it sounds like this may have changed, if people in the same party are being assigned different groups. But if the intention is to allow them to board together, why change what WAS previously implemented?

    Do the OneWorld equivalent statuses grant enhanced boarding rights or is it just lounge/luggage/advanced seat booking?

  • RC says:

    It’s just astonishing that an airline as hopeless as BA which still wastes a fortune on a customer experience manager (who reportedly tries to avoid customer interactions) can’t make the effort to go to other Heathrow terminals to see how proper airlines manage to board an aircraft.
    So far that manager has presided over rearrangement of deck chairs for boarding and brunchgate and still appalling absolute punctuality.

    PS how will group 4/5 work when using rear steps?

    • JDB says:

      Did this BA chappie bully you at school or something? You mention him a lot and it sounds rather personal.

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