Maximise your Avios, air miles and hotel points

British Airways changes its boarding groups

Links on Head for Points may support the site by paying a commission.  See here for all partner links.

How does British Airways board its aircraft? Let’s take a look at the different boarding groups used.

First introduced in 2017, the British Airways boarding process involves ranking passengers based on status and cabin class.

Those with higher status or those travelling in premium classes board first; those with lower status or travelling in economy board later.

British Airways changes its boarding groups

The idea was to avoid the scrum of people hovering around the gate and streamline the process to make it more relaxing for everyone involved. That doesn’t always work, of course; often there are not enough seats at the gate to accomodate all passengers, leading to overcrowding regardless. It does at least mean that BA’s higher-value passengers get priority.

Not sure what group you are? Your group number should be printed in big letters on your boarding pass.

British Airways has recently changed the boarding process

British Airways recently brought in some changes which are designed to speed up boarding in Economy.

It was decided that ten boarding groups was too many. Who could have guessed?!

Groups 7-9 have been removed from long haul boarding and groups 6-9 have been removed from short haul boarding.

Economy passengers will now be split into Groups 4, 5 and 6 on long haul and Groups 4 and 5 on short haul.

These are set by seat row. Group 4 comprises the REAR part of the Economy cabin and Group 5 (and Group 6 on long haul) comprise the front part.

The idea is that Group 4 passengers can immediately access their seats at the back of the aircraft without being blocked by passengers sitting in rows nearer the front.

How does British Airways boarding now work?

BA treats boarding groups for short haul and long haul groups differently, further adding to the confusion, so we thought it was worth taking a look at the process.

Things get even more confusing when you consider ‘pre-boarding’ for customers who need assistance or have very young children, effectively increasing the number of groups even further.

How do British Airways boarding groups work?

British Airways short haul boarding groups

Anyone in Groups 0 to 3 is considered to be in a ‘Priority Group’. Here is how British Airways arranges its boarding:

Pre-boarding

Families with children under two years old or in pushchairs are invited to board first. They should arrive 50 minutes before departure so that pushchairs can be stored in the hold.

Escorted passengers with mobility assistance will also be pre-boarded.

Priority Group 0

Priority Group 1

  • Club Europe passengers (short-haul business class)
  • BA Executive Club Gold members
  • oneworld Emerald members

Priority Group 2

  • BA Executive Club Silver members
  • oneworld Sapphire members

Priority Group 3

  • BA Executive Club Bronze members
  • oneworld Ruby members
  • AerClub Silver, Platinum and Concierge members

Group 4

  • Euro Traveller (economy) passengers sitting in the rear of the cabin

Group 5

  • Euro Traveller (economy) passengers sitting in the front of the cabin

A quick note on hand baggage and boarding groups

On full short-haul flights, British Airways may insist that anyone travelling in Group 4 or Group 5 hands over wheely cases at the gate to be placed in the hold. This has become increasingly common.

How do British Airways boarding groups work?

British Airways long haul boarding groups

Anyone in Groups 1 to 3 is considered to be in a ‘Priority Group’. Here is how British Airways arranges boarding:

Pre-boarding

Families with children under two years old or with pushchairs are invited to board first. They should arrive 50 minutes before departure so that pushchairs can be stored in the hold.

Escorted passengers with mobility assistance will also be pre-boarded.

Priority Group 0

Priority Group 1

  • First passengers
  • BA Executive Club Gold members
  • oneworld Emerald members

Priority Group 2

  • Club World (business class) passengers
  • BA Executive Club Silver members
  • oneworld Sapphire members

Priority Group 3

  • World Traveller Plus (premium economy) passengers
  • BA Executive Club Bronze members
  • oneworld Ruby members
  • AerClub Silver, Platinum and Concierge members

Groups 4 to 6

  • World Traveller (economy) passengers

Groups 4 to 6 are arranged according to seat row. Group 4 is for passengers at the rear of the cabin whilst Group 6 is for those sitting in the first few rows.

Boarding with friends and family

If you’re travelling with your partner, friends or family, you may find that you all have different group numbers.

As per the BA website, you will be able to board together:

“It is possible that customers travelling together may receive different group numbers. In this case, please make your way to the gate where you will be able to board together.”

I often board in Group 1 with friends or family even though they have a lower group number on their boarding pass. Simply indicate to the gate staff that you are boarding together and it should be no problem.

Find out more

British Airways has a dedicated page on its website which explains the boarding process and which you can find here.

Comments (104)

  • Garethgerry says:

    When in a club suite, and you basically have a locker each, we stay in B lounge and board last. Group board is so chaotic that .even priority 1 is a scrum, so last o is more relaxed

    • Mike Fish says:

      This is mainly a short-haul and busy economy long-haul issue, but mainly short-haul.

  • Dino says:

    Flew to Singapore a few days ago from LHR. Could see group numbers being checked at gates

  • Flying Bird says:

    Boarded as part of groups 1 to 3 at GVA and it was an absolute scrum as most of the plane was in these groups. They need to separate out the groups more and make it more controlled.

    • BA Flyer IHG Stayer says:

      I’ve found at AMS and BER that they do call the groups individually as in Group 1, then when that has gone down announce Groups 1 and 2 and so on.

      I think that’s more because the contract agents seem to only work the BA flights so are more cognisant of the BA boarding order. If you’re an agent who serves multiple airlines you’re less likely to follow specific rules like this amd take the one you’re most familiar with.

      Last week when boarding to AMS at LHR they were also doing that and shooing other groups away.

  • Voldemort says:

    Boarding groups is a form of entertainment. I love watching grown men argue online and at the airport about being first on a metal tube that they’ll sit on for anything up to 15 hours on at a time.

  • Reeferman says:

    I took a few Qantas internal and T/Tasman flights earlier this month. The gate personnel made it quite clear that the boarding pass would not scan until your boarding group was called.
    It seemed very effective as each flight boarded very efficiently and without any hint of a scrum

    • JDB says:

      QF also commonly boards the back rows via back steps which speeds things up considerably.

  • Richard says:

    On most of my European travel I normally sit in the front row. I often choose to get on last. You don’t get to the destination any quicker by getting on the plane earlier!

  • Dezzy says:

    I regularly fly shorthaul from GLA or EDI to LCY. I find all 3 of those airports adhere strictly to calling groups 0 to 3 individually and being pretty good at checking the group number on boarding passes. I’ve never once witness LHR staff do this. Admittedly anecdotal, but I do use LHR a good few times per year too, and in my experience it’s only a problem there. So is this simply a training issue with LHR gate staff? Or are they just so much busier than other airports that they’ve given up on it?

    Another sweeping generalisation but it’s also my experience that the LHR gate staff are the least friendly (and sometimes simply grumpy, aggressive and rude) of any airport I’ve ever flown through (worldwide!).

  • Charles S says:

    A total shambles as per usual.

    A shame there isn’t a popcorn stand for the LHR – NCE flights where the vast majority of the flight is 0-3.

Leave a comment

Your email address will not be published. Required fields are marked *

Please click here to read our data protection policy before submitting your comment

The UK's biggest frequent flyer website uses cookies, which you can block via your browser settings. Continuing implies your consent to this policy. Our privacy policy is here.