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British Airways changes its boarding groups

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How does British Airways board its aircraft? Let’s take a look at the different boarding groups used.

First introduced in 2017, the British Airways boarding process involves ranking passengers based on status and cabin class.

Those with higher status or those travelling in premium classes board first; those with lower status or travelling in economy board later.

British Airways changes its boarding groups

The idea was to avoid the scrum of people hovering around the gate and streamline the process to make it more relaxing for everyone involved. That doesn’t always work, of course; often there are not enough seats at the gate to accomodate all passengers, leading to overcrowding regardless. It does at least mean that BA’s higher-value passengers get priority.

Not sure what group you are? Your group number should be printed in big letters on your boarding pass.

British Airways has recently changed the boarding process

British Airways recently brought in some changes which are designed to speed up boarding in Economy.

It was decided that ten boarding groups was too many. Who could have guessed?!

Groups 7-9 have been removed from long haul boarding and groups 6-9 have been removed from short haul boarding.

Economy passengers will now be split into Groups 4, 5 and 6 on long haul and Groups 4 and 5 on short haul.

These are set by seat row. Group 4 comprises the REAR part of the Economy cabin and Group 5 (and Group 6 on long haul) comprise the front part.

The idea is that Group 4 passengers can immediately access their seats at the back of the aircraft without being blocked by passengers sitting in rows nearer the front.

How does British Airways boarding now work?

BA treats boarding groups for short haul and long haul groups differently, further adding to the confusion, so we thought it was worth taking a look at the process.

Things get even more confusing when you consider ‘pre-boarding’ for customers who need assistance or have very young children, effectively increasing the number of groups even further.

How do British Airways boarding groups work?

British Airways short haul boarding groups

Anyone in Groups 0 to 3 is considered to be in a ‘Priority Group’. Here is how British Airways arranges its boarding:

Pre-boarding

Families with children under two years old or in pushchairs are invited to board first. They should arrive 50 minutes before departure so that pushchairs can be stored in the hold.

Escorted passengers with mobility assistance will also be pre-boarded.

Priority Group 0

Priority Group 1

  • Club Europe passengers (short-haul business class)
  • BA Executive Club Gold members
  • oneworld Emerald members

Priority Group 2

  • BA Executive Club Silver members
  • oneworld Sapphire members

Priority Group 3

  • BA Executive Club Bronze members
  • oneworld Ruby members
  • AerClub Silver, Platinum and Concierge members

Group 4

  • Euro Traveller (economy) passengers sitting in the rear of the cabin

Group 5

  • Euro Traveller (economy) passengers sitting in the front of the cabin

A quick note on hand baggage and boarding groups

On full short-haul flights, British Airways may insist that anyone travelling in Group 4 or Group 5 hands over wheely cases at the gate to be placed in the hold. This has become increasingly common.

How do British Airways boarding groups work?

British Airways long haul boarding groups

Anyone in Groups 1 to 3 is considered to be in a ‘Priority Group’. Here is how British Airways arranges boarding:

Pre-boarding

Families with children under two years old or with pushchairs are invited to board first. They should arrive 50 minutes before departure so that pushchairs can be stored in the hold.

Escorted passengers with mobility assistance will also be pre-boarded.

Priority Group 0

Priority Group 1

  • First passengers
  • BA Executive Club Gold members
  • oneworld Emerald members

Priority Group 2

  • Club World (business class) passengers
  • BA Executive Club Silver members
  • oneworld Sapphire members

Priority Group 3

  • World Traveller Plus (premium economy) passengers
  • BA Executive Club Bronze members
  • oneworld Ruby members
  • AerClub Silver, Platinum and Concierge members

Groups 4 to 6

  • World Traveller (economy) passengers

Groups 4 to 6 are arranged according to seat row. Group 4 is for passengers at the rear of the cabin whilst Group 6 is for those sitting in the first few rows.

Boarding with friends and family

If you’re travelling with your partner, friends or family, you may find that you all have different group numbers.

As per the BA website, you will be able to board together:

“It is possible that customers travelling together may receive different group numbers. In this case, please make your way to the gate where you will be able to board together.”

I often board in Group 1 with friends or family even though they have a lower group number on their boarding pass. Simply indicate to the gate staff that you are boarding together and it should be no problem.

Find out more

British Airways has a dedicated page on its website which explains the boarding process and which you can find here.

Comments (104)

  • Nick P says:

    Pre-boarding needs sorting out; it has become a way of gaming the system.

    • ClubSmed says:

      The only thing, in my opinion, that needs to change with pre-boarding is…
      Adequate time needs to be allocated for this group to be on board and settled before the next group is let through.
      These are people that require the extra time, that is why they are prioritised.
      It really annoys me when I am trying to get my mother-in-law to the plane in her wheelchair and there are people from group 1 overtaking us on the air bridge.
      She cannot stand for long so cannot queue down the isle to get to her seat.

  • LittleNick says:

    I really think Club Europe should be group 2 as it’s business class, frequent flyers in group 1 should get priority, which is the case at a lot of other airlines

    • Oliver says:

      Controversial view, but I completely agree! BA Gold should get priority in group 1, with Club Europe in Group 2. (It causes confusion and inconsistency with long-haul flights, and I’ve experienced many times passengers in Club World who think they should be first on the plane…)

      • Andrew J says:

        And they could put passengers who are in First for the long-haul element of the journey in Group 1, ahead of other Club Europe passengers if they put them in Group 2. A simple and cost-neutral enhancement to the First product.

        • TomB says:

          We recently flew in First and were annoyed at how many people boarded before us. I don’t see the logic in any airline letting elite status customers in lower cabins board before customers who have bought first class tickets. It was a disappointing start to an otherwise excellent flight.

          • BlairWaldorfSalad says:

            TomB i fully agree, as a Gold. Cabins should trump status. It is so important to create a sense that a J/F passenger has paid for the most streamlined journey possible. That’s not the case when they find themselves boarding after Golds sitting in Y.

          • Thegasman says:

            Why do you care in First? You can board at your leisure, are guaranteed plenty of space for luggage, will be served a PDB regardless. To ensure you board in Group 1 you need to be at the gate at least 45 minutes before departure & then loiter around the desk. Turn up when they start calling your name, stroll on, sit down & enjoy your drink while they’re doing final cabin prep/safety demo.

          • apbj says:

            @thegasman We boarded ‘at our leisure’ in First LHR-CPT the other day … and joined the back of an absolutely interminable queue on the jetbridge … it took about 15-20 minutes to actually board the aircraft through the single open door. Not a particularly good experience. So it can still matter a great deal to have some of priority boarding even in First.

  • Victor says:

    Filling up from the back first, who’d a thought that would work. Nothing I like better than waiting for a fellow passenger trying to get their oversized carry on into an overhead locker, trying out all the possibilities until they just put it longways & flat & taking up 3/4 of the space. Lovely.

    • Devin says:

      It’s exactly what’s done at the moment though. Each economy boarding group represents 5 rows. This rationalises it down so that group 4 is row 18 and beyond and group 5 is in front of row 18.

  • Gordon says:

    I Mentioned this change in the comments yesterday, when I saw it in another article, I will say that I have seen some improvement in the boarding process in the last few flights out of Heathrow, with staff enforcing it.
    United Airlines is an outlier for still using WILMA boarding process!

  • Nigel Pattenden says:

    It is SO ANNOYING when you are made to put your hand baggage in the hold, the whole point for me is I don’t want to wait at the other end for my bags so always travel light. Ryanair is so much better- you pay for hand baggage, get priority boarding, get on first and therefore can always stow your hand baggage.

    • Barrel for Scraping says:

      Same on BA if you pay for priority (business class, or have it with status) you won’t have to check in hand baggage in usual situations. If you’re in groups 0-3 you shouldn’t have to check in a bag

  • PB2 says:

    I wish more people would recognise group 1 alone can easily be 40+ pax on short haul, with say 10 rows of biz and a handful of golds. You always get the stragglers late from the lounge who head to the very front and arrogantly push in, under the assumption they are the only group ones on the plane/if the gate says “boarding” any other 1’s must already be on. It’s about managing expectations – with no status and an economy ticket pax are more likely to accept and respect their boarding group, but perhaps group 1 should be divided (eg. no status in groups 2-3 by row for example) in order to manage expectations. That said BA like to market the somewhat illusion of exclusivity and priority with Club Europe as a differentiator so perhaps it won’t happen. I like how the Finnair gates in HEL only allow the correct group through the gates, removing the temptation for staff to waive anyone through in order to just get everyone processed.

  • Olivia says:

    Would of loved to see a better priority system operated at the dreaded A10 gates – wonder if a priority only bus is actually a viable option. Group 1 essentially means in this case first on last off a crammed bus and you’d be better just boarding last….

    • Flying Bird says:

      Quite agree with you. In Milan the priority business class passengers are given their own bus

    • BA Flyer IHG Stayer says:

      End of feb going to JFK and we boarded using A10.

      Agents were doing it in group order. But if you have a lot of pax in the same group the bus is going to be full of priority people.

  • Sarah says:

    My last experience of boarding at LHR – scrum around the gate, but they did at least call Group 1 first, then each group number. We then waited lined up in the pens before they proceeded to open up both the group 1-3 line and the 4-5, with the layout meaning that the 4-5 group used 2 of the 3 gates and largely boarded first. Utterly useless, and that doesn’t even include the 20 people who gate-checked their bags and boarded before anyone else (something which should probably be covered in this article as it happens on every flight)

    • BlairWaldorfSalad says:

      “open up both the group 1-3 line and the 4-5, with the layout meaning that the 4-5 group used 2 of the 3 gates and largely boarded first” – this is a solved issue and drives me utterly barmy. The tensa-barriers are separate so just leave the one for the lower priority groups closed.

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