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British Airways changes its boarding groups

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How does British Airways board its aircraft? Let’s take a look at the different boarding groups used.

First introduced in 2017, the British Airways boarding process involves ranking passengers based on status and cabin class.

Those with higher status or those travelling in premium classes board first; those with lower status or travelling in economy board later.

British Airways changes its boarding groups

The idea was to avoid the scrum of people hovering around the gate and streamline the process to make it more relaxing for everyone involved. That doesn’t always work, of course; often there are not enough seats at the gate to accomodate all passengers, leading to overcrowding regardless. It does at least mean that BA’s higher-value passengers get priority.

Not sure what group you are? Your group number should be printed in big letters on your boarding pass.

British Airways has recently changed the boarding process

British Airways recently brought in some changes which are designed to speed up boarding in Economy.

It was decided that ten boarding groups was too many. Who could have guessed?!

Groups 7-9 have been removed from long haul boarding and groups 6-9 have been removed from short haul boarding.

Economy passengers will now be split into Groups 4, 5 and 6 on long haul and Groups 4 and 5 on short haul.

These are set by seat row. Group 4 comprises the REAR part of the Economy cabin and Group 5 (and Group 6 on long haul) comprise the front part.

The idea is that Group 4 passengers can immediately access their seats at the back of the aircraft without being blocked by passengers sitting in rows nearer the front.

How does British Airways boarding now work?

BA treats boarding groups for short haul and long haul groups differently, further adding to the confusion, so we thought it was worth taking a look at the process.

Things get even more confusing when you consider ‘pre-boarding’ for customers who need assistance or have very young children, effectively increasing the number of groups even further.

How do British Airways boarding groups work?

British Airways short haul boarding groups

Anyone in Groups 0 to 3 is considered to be in a ‘Priority Group’. Here is how British Airways arranges its boarding:

Pre-boarding

Families with children under two years old or in pushchairs are invited to board first. They should arrive 50 minutes before departure so that pushchairs can be stored in the hold.

Escorted passengers with mobility assistance will also be pre-boarded.

Priority Group 0

Priority Group 1

  • Club Europe passengers (short-haul business class)
  • BA Executive Club Gold members
  • oneworld Emerald members

Priority Group 2

  • BA Executive Club Silver members
  • oneworld Sapphire members

Priority Group 3

  • BA Executive Club Bronze members
  • oneworld Ruby members
  • AerClub Silver, Platinum and Concierge members

Group 4

  • Euro Traveller (economy) passengers sitting in the rear of the cabin

Group 5

  • Euro Traveller (economy) passengers sitting in the front of the cabin

A quick note on hand baggage and boarding groups

On full short-haul flights, British Airways may insist that anyone travelling in Group 4 or Group 5 hands over wheely cases at the gate to be placed in the hold. This has become increasingly common.

How do British Airways boarding groups work?

British Airways long haul boarding groups

Anyone in Groups 1 to 3 is considered to be in a ‘Priority Group’. Here is how British Airways arranges boarding:

Pre-boarding

Families with children under two years old or with pushchairs are invited to board first. They should arrive 50 minutes before departure so that pushchairs can be stored in the hold.

Escorted passengers with mobility assistance will also be pre-boarded.

Priority Group 0

Priority Group 1

  • First passengers
  • BA Executive Club Gold members
  • oneworld Emerald members

Priority Group 2

  • Club World (business class) passengers
  • BA Executive Club Silver members
  • oneworld Sapphire members

Priority Group 3

  • World Traveller Plus (premium economy) passengers
  • BA Executive Club Bronze members
  • oneworld Ruby members
  • AerClub Silver, Platinum and Concierge members

Groups 4 to 6

  • World Traveller (economy) passengers

Groups 4 to 6 are arranged according to seat row. Group 4 is for passengers at the rear of the cabin whilst Group 6 is for those sitting in the first few rows.

Boarding with friends and family

If you’re travelling with your partner, friends or family, you may find that you all have different group numbers.

As per the BA website, you will be able to board together:

“It is possible that customers travelling together may receive different group numbers. In this case, please make your way to the gate where you will be able to board together.”

I often board in Group 1 with friends or family even though they have a lower group number on their boarding pass. Simply indicate to the gate staff that you are boarding together and it should be no problem.

Find out more

British Airways has a dedicated page on its website which explains the boarding process and which you can find here.

Comments (104)

  • e14 says:

    To simplify the boarding process, we will now use a starting gun and a cattle prod.

    Really BA you’ve moved the Exec Club to requiring a ouija board to calculate how many Avios and Tier Points you’ll earn on a flight, but seem to be admitting that the ground staff can’t count from 0 (which is before 1) up to 9.

    • Phillip says:

      Reminds me of when I was speaking to a BA agent on the phone about an award booking and they were telling me that the first option from the Miles and Cash combinations is actually 0 for them not 1! I spot a pattern! 😂

  • Martin says:

    To be honest.
    Even as Bronze we are happy,
    We get priority bag drop, first group boarding (usually first ones as send 9yr old to stand at front of queue ready)

    Of course, we might need a new strategy come next year….
    Been fine and dandy up until now..

    Time will tell as always..
    Plus, someone younger might need to take one for the team and stand in the queue whilst I sit down..
    Either way I’m sure when we board l will get on board and stow our bags..

    • Ziggy says:

      How do you get first group boarding with Bronze status?

    • Jetset Boyz says:

      “someone younger might need to take one for the team and stand in the queue”

      Under these new rules “children under two years old” – got any qualifying family members? 😅

  • TimM says:

    There is only an advantage in boarding early if you are going to be served a drink and a bite before takeoff otherwise LIFO (last-in, first out) is preferable to minimise time spent in relatively cramped conditions.

    • Lou says:

      When I fly economy short haul, I want to be able to store my wheelie near my seat. That’s why I want to board early.

      • AL says:

        +1. I’m HBO on LH, too, and I want my bag above my seat. Couldn’t care less about a PDB, usually because I’m getting one whenever I board.

    • Chris says:

      Yes, exactly. Have always thought these things should be done in reverse. I’d hand over a tenner to be the last to sit on the plane (not that I need to – I tend to just read in boarding area until they look a bit twitchy… not so far as to be a pain in the ass, of course; it’s a fine line. I just let those in a rush, rush…)

      • Mike Fish says:

        For that to work they’d need to reserve the luggage space above CE for CE passengers. That’s the only way they could you do reverse order boarding.

    • koshka says:

      Only when flying Club

    • Tony O'Neill says:

      totally agree. and if someone’s case is above my seat, its getting moved and its their problem

  • Kwab says:

    My favourite is when they strictly adhere to the boarding groups only to find you are the first on board the bus and then invariably the last to leave!

  • Kwab says:

    “It is possible that customers travelling together may receive different group numbers. In this case, please make your way to the gate where you will be able to board together.“ Does this apply at Fast track security in T5?

    • Ziggy says:

      Fast Track security allows each person with a booking or elite status which offers fast track as a benefit to bring one guest through with them,

      If you have enough status holders or premium cabin flyers in your group to guest in those who wouldn’t otherwise get to use fast track, you’re fine. Otherwise, at least some of your group will have to use one of the regular security lines.

  • NigelthePensioner says:

    Only constant announcements at the gate to this effect will stop the animal herding instinct in infrequent flyers.
    Yet another very simple task that BA are failing to achieve.

    • Jetset Boyz says:

      Not just announcements, but enforcement / walking the queue to check eligibility.

      “The idea is that Group 4 passengers can immediately access their seats at the back of the aircraft without being blocked by passengers sitting in rows nearer the front.”

      Many other airlines, like Singapore Airlines have been efficiently & seamlessly boarding like this for years. In our experience it’s properly enforced, both at Changi and outstations.

      In our experience with BA it’s always been rather messy at LHR & LGW and outstations – gate agents run boarding how they fancy.

      • Nico says:

        Some countries are known to enforce and respect rules more than others, London is ok tbh, there is much worse.

    • Ken says:

      Yet it’s frequent flyers that seem utterly obsessed with this subject, perhaps because the marginal difference confirms that they are somehow ‘special’ – no doubt accompanied by plenty of tutting.

      • Ziggy says:

        Possibly because if you fly frequently you also, frequently, see passengers choosing not to understand how numbers work.

      • Tony O'Neill says:

        they are special in the unfortunate sense. any poor soul having to fly frequently for work has my sympathy. there is more to life!

    • AL says:

      Constant announcements are ignored, especially at LHR, because they’re flowery and there are about a billion announcements an hour. It becomes noise.

  • Paul says:

    Always utter chaos. You just can’t comingle 0, 1, 2 & 3 in the same queue. They ask customers to remain seated, but they don’t. As such, buying a Budiness Class ticket does not give me the one thing I actually expect from short haul business, that bring orderly boarding. I actually shifted from purchasing short haul bsiness class tickets to economy as it made more sense to be the last person on the plane and last one off. Same kinda thing in a way. I’m very happy with being a free agent and only flying economy with BA. Only problem is I have three 2 for 1 vouchers and several hundred thousand Avios. I’ll probably not use the vouchers and just book Qatar J Avios flights. Just incredible how poor the BA experience has gotten. I’ll not even mention the lounge.

    • Tim says:

      That is the problem. The groups are fine, but each group needs its own queue

      • AL says:

        Exactly. Otherwise, you end up with a scrum. They’re expecting the oi polloi to use a modicum of common sense, and queue up within the queue according to group number. And that clearly doesn’t work.

      • Mike Fish says:

        Absolutely, each group should have its own queue or a near as possible. However that takes space and organisation. The space is easy, people take space whether in a queue or not, so take space from gate lice and make it queues. Signage should be clear, is the queue left or right of the sign etc. Organisation is something BA in incapable of.

  • Thywillbedone says:

    I use this one ‘weird’ trick to get on the plane exactly when I want: I simply go to the gate when I’m good and ready. Agents usually too busy to check number on the boarding card. I know it contributes to the breakdown of polite society but ….

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